Yahaira Hernandez
Watsonville,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Office Clerk
TARC Construction
01.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Processed customer invoices, credit memos and payments within established timelines.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Assisted manager in conducting internal audits to analyze findings.
Administrative Executive
El Nopalito Produce
06.2018 - 12.2022
- Created and updated records and files to maintain document compliance.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Enhanced employee productivity by developing comprehensive training programs tailored to individual needs.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Oversaw budgets, payroll, and accounts payable and receivable.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Customer Service Representative
Duncan Plumbing
03.2016 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Handled incoming business and client requests for information.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Coordinated travel arrangements for staff members.
Education
Esthetician
The Salon Professional Academy
San Jose12.2023
Computer Specialist: Accounting
Central Coast College
Salinas, CA07.2021
Skills
- Data Entry
- Maintaining records
- Data Management
- Verbal Communication
- Administrative Support
- File Organization
- Telephone reception
- Meeting planning
- Professional and mature
- Basic accounting
- Office Administration
- Mail handling
- Document Scanning
- Payroll support
- Positive Attitude
- Organizing and Categorizing
- Payment Processing
- Bilingual
- Resourceful
- Accounts Payable Clerk
Timeline
Office Clerk
TARC Construction
01.2023 - Current
Administrative Executive
El Nopalito Produce
06.2018 - 12.2022
Customer Service Representative
Duncan Plumbing
03.2016 - 06.2018
Esthetician
The Salon Professional Academy
Computer Specialist: Accounting
Central Coast College
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