Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yahaira Martinez

Buda

Summary

Customer service expert with over 14 years of experience across diverse roles, including nanny, cashier, and barista, demonstrating exceptional communication and problem-solving skills. Adept at nurturing growth and fostering positive environments, leveraging bilingual abilities and technical support expertise to enhance service quality and customer satisfaction. Committed to continuous improvement and innovative solutions, ensuring excellence in every interaction and aspiring to elevate customer experiences through strategic leadership and collaboration.

Overview

14
14
years of professional experience

Work History

NANNY

Caregiver San Francisco
04.2011 - 08.2021
  • Supervised and engaged children in educational activities, fostering intellectual growth
  • Ensured safe transport and environment, enhancing children's overall safety
  • Managed household tasks efficiently, maintaining a clean and organized space
  • Communicated openly with parents, building trust and ensuring satisfaction
  • Handled challenging behaviors with patience, promoting positive outcomes
  • Fostered children's growth through educational activities, nurturing care, and positive reinforcement, creating a safe and stimulating environment
  • Managed daily schedules, ensuring balanced routines of rest, learning, and play while maintaining a clean, organized living space
  • Partnered with parents to address children's needs, built trust through open communication, and aligned on care strategies
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.

CUSTOMER SERVICE CASHIER

Jc Penny
01.2010 - 09.2012
  • Managed high-volume customer service, resolving issues swiftly and improving satisfaction
  • Executed store opening/closing duties, ensuring accurate cash handling and sales verification
  • Enhanced store appearance by restocking displays, supporting sales and customer engagement
  • Utilized problem-solving skills to address POS and payment issues, maintaining transaction flow
  • Meticulously managed cash handling, ensuring precise drawer counts and reconciliations
  • Maintained impeccable store appearance through strategic merchandise arrangement
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

BARISTA

Starbucks
03.2007 - 12.2009
  • Prepared and packaged coffee orders, enhancing customer satisfaction and repeat business
  • Organized and promoted seasonal items, increasing sales through effective merchandising
  • Trained new staff on equipment use, improving team efficiency and service quality
  • Elevated customer experience through expert coffee preparation, innovative drink creations, and engaging product tastings, fostering brand loyalty
  • Cultivated a positive team environment, mentoring new hires on brewing techniques and customer service best practices to enhance overall performance
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

High School Diploma -

Taylorsville High School
Salt Lake City, UT
06-2007

Skills

  • Childcare Techniques
  • Reliable
  • Dependable
  • Enrichment activities
  • Child development
  • First aid
  • CPR
  • Mobile Devices
  • Nannying
  • Customer service
  • Barista
  • Help Desk
  • Desktop Support
  • Technical Support
  • Team leadership
  • Active listening
  • Time management
  • Bilingual

Timeline

NANNY

Caregiver San Francisco
04.2011 - 08.2021

CUSTOMER SERVICE CASHIER

Jc Penny
01.2010 - 09.2012

BARISTA

Starbucks
03.2007 - 12.2009

High School Diploma -

Taylorsville High School

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Yahaira Martinez