Yahaira Mirabal
Bellefontaine,OH
Summary
Dynamic individual with a proven track record in effective training delivery. Skilled in performance tracking and data analysis, I enhance training programs to align with organizational goals, ensuring compliance and fostering company's success. Adept at mentoring, I elevate team capabilities and drive engagement.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
BPO Trainer Coordinator
Engine
04.2022 - Current
- Develop and coordinate training schedules: Ensure training sessions are scheduled effectively, taking into consideration the availability of trainers and trainees.
- Maintain training calendars: Organize and keep track of upcoming training sessions, ensuring timely delivery and proper resources.
- Coordinate logistics: Manage the preparation of training materials, rooms, equipment, and other necessary resources.
- Select and assign trainers: Identify suitable trainers for various training programs, ensuring they have the required skills and expertise.
- Provide support and guidance to trainers: Offer administrative and logistical assistance to trainers to ensure smooth delivery of training.
- Assess training needs: Work with management and other departments to identify areas where training is needed and align training programs with organizational objectives.
- Customize training content: Collaborate with subject matter experts to adapt or create training content that addresses the identified needs of trainees.
- Monitor trainee progress: Keep track of employee participation and performance in training sessions.
- Maintain training records: Document training attendance, evaluations, and certifications.
- Prepare reports: Provide regular updates and reports to management on training outcomes, participation rates, and effectiveness.
- Collect feedback: Gather feedback from trainees to assess the effectiveness of training sessions and identify areas for improvement.
- Analyze results: Evaluate feedback and performance data to make improvements in future training programs.
- Make recommendations: Provide recommendations for improving training content, methods, or logistics based on feedback and data.
- Provide guidance to trainees: Offer support and direction to trainees before, during, and after training to ensure the learning process is smooth.
- Stay updated on industry trends: Keep up with best practices in training and development to continuously improve the training programs.
- Ensure compliance: Ensure all training programs are compliant with industry standards, regulations, and internal policies.
Bilingual Member Support / SME
Booking.com USA
06.2018 - 04.2022
- Collected, arranged, and input information into database system.
- Managed to work and received over 75 calls daily.
- Educated staff on organizational mission and goals to help employees achieve success.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Computer Science
Strayer University
Orlando, FL05-2027
Skills
- Mentoring
- Effective Training Delivery
- Learning management systems
- Training delivery
- Cross-functional coordination
- Performance tracking
- Problem-solving aptitude
- Data analysis
- New hire orientation
Languages
Spanish
Native or Bilingual
Timeline
BPO Trainer Coordinator
Engine
04.2022 - Current
Bilingual Member Support / SME
Booking.com USA
06.2018 - 04.2022
No Degree - Computer Science
Strayer University
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