Yahaira Morales
Pottsville,PA
Summary
3 Years of experience with Community Health Choice Waiver with Pa Health and Wellness. Utilizing my experience is social services to provide quality coordination of care to individuals in various counties of Pennsylvania. Continuing to utilize my skills and knowledge acquired during my studies in Forensic Psychology.
Overview
7
7
years of professional experience
Work History
Bilingual Service Coordination
SAM, Inc. Community Wellness
06.2022 - Current
- Proficient in MCO PA Health and Wellness Compliance deadline and Services.
- Working with knowledge of C2S, Centene, Envolve, TruCare, and HCSIS Systems.
- Provides resource support to participants such as: Assisting adults in locating services or maintaining or improving their vision or ensuring Medical Assistance renewals are completed.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Support consumers to identify their needs, goals, strengths/abilities and preferences in their treatment and recovery.
- Work directly in the community with consumers and their families.
Spanish Speaking Supports Coordinator
SAM, Inc.
06.2021 - 06.2022
- Managed waiver such as Consolidated waiver, the Person/Family Directed Support and Community Living Waiver.
- Work directly in the community with consumers and their families.
- Support consumers to identify their needs, goals, strengths/abilities and preferences in their treatment and recovery.
- Working with knowledge of HCSIS Systems.
- Provided monitoring services to the consumers.
Mental Health Worker - Community
Kidspeace
09.2020 - 06.2021
- Provided therapies to students when it was needed.
- Make sure the environment is secure for kids and in case of emergencies provide minor first aid.
- Participated in meetings in respect of client's progress notes, plans and treatments.
- Provide positive reinforcement to assist with behavior modification.
Youth Care Worker
Kidshaven
02.2020 - 09.2020
- Completed all training and licensing required by the mental health and government regulations including CPR and De-escalation training for crisis events.
- Follow all the requirements and procedures by kidspeace and ORR government to maintain licensing standards of the program.
- Responsible for providing direct supervision, support and direction to children and adolescents.
- Created a daily shift report communicating important information to the team concerning the client care, wellbeing and behavior.
- Constant monitoring and maintaining communication with clinicians by different channels of communication, email, phone and in person.
- Documented and provide daily basic needs for clients including: safety, nutrition, doctors, nursing follow ups, phone calls, recreational activities, physical activities and leisure activities.
Warehouse Worker
Amazon
12.2019 - 02.2020
- Enhanced warehouse efficiency by implementing effective inventory management
and organization systems. - Reduced order processing times with streamlined picking, packing, and shipping
procedures.
Security Guard
Allied Universal Security Services
01.2019 - 07.2019
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Forensic Psychologist Practitioner
Las Cucharas Correctional Center
03.2018 - 05.2018
- Conduct initial and follow-up interviews on the correctional population.
- Redact progress notes of the clients assisted.
- Manage files related to visits.
- Calculate the formula of full time and 20%.
- Attend different committees related to the rehabilitation and treatment of the correctional population.
- File documents like: Sheet of the Institutional Plan Evaluation, a Fact and Right, a conceptualization of a particular inmate, among others.
Education
High School Diploma -
Bonifacio Sánchez Jimenez
Aibonito, PR06-2011
Bachelor of Arts - Forensic Psychology
University of Puerto Rico at Ponce
06.2018
Skills
- Advanced knowledge on conducting initial and follow-up interviews
- High sense of responsibility
- Leadership in teamwork, but
also independently - 50 wpm keyboard domain
- Service monitoring and evaluation
- Task prioritization
- Advanced knowledge on preparing progress notes
- Empathy and Compassion
Languages
Spanish
English
Timeline
Bilingual Service Coordination
SAM, Inc. Community Wellness
06.2022 - Current
Spanish Speaking Supports Coordinator
SAM, Inc.
06.2021 - 06.2022
Mental Health Worker - Community
Kidspeace
09.2020 - 06.2021
Youth Care Worker
Kidshaven
02.2020 - 09.2020
Warehouse Worker
Amazon
12.2019 - 02.2020
Security Guard
Allied Universal Security Services
01.2019 - 07.2019
Forensic Psychologist Practitioner
Las Cucharas Correctional Center
03.2018 - 05.2018
High School Diploma -
Bonifacio Sánchez Jimenez
Bachelor of Arts - Forensic Psychology
University of Puerto Rico at Ponce
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