Yahaira Morales
El Paso
Summary
Detail-oriented Quality Control Inspector with proven skills in defect identification and product inspection. Committed to enhancing quality standards and contributing to continuous improvement initiatives.
Results-driven professional with extensive experience in quality control and team collaboration. Demonstrated ability to identify defects, train staff, and implement corrective actions, driving improvements in product quality and operational efficiency.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
24
24
years of professional experience
Work History
Quality Control Inspector
Visteon
El Paso, TX
10.2024 - Current
- Conducted visual and functional tests on products to identify defects.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Trained new staff on quality inspection protocols and safety procedures.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Identified and documented quality discrepancies for management to develop resolutions.
- Supported continuous improvement initiatives by providing insightful quality control data and analysis.
- inventory
- Updated quality control records and reports.
- Forklift certified
Assistant Store Manager
Spec's Wines, Spirits & Finer Foods
El Paso, TX
03.2020 - 08.2024
- Led daily store operations, ensuring optimal customer service and efficient team performance.
- Implemented inventory control measures to reduce shrinkage and improve stock accuracy.
- Cultivated relationships with vendors to negotiate terms and optimize product selection for customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Stocker
DD's Discount
El Paso, TX
10.2018 - 02.2021
- Organized merchandise displays to enhance product visibility and customer accessibility.
- Monitored stock levels, promptly reporting discrepancies to management for resolution.
- Restocked shelves efficiently, ensuring optimal inventory levels and product rotation.
- Assisted in inventory audits, ensuring accuracy in stock counts and minimizing losses.
- Implemented improved shelving techniques that increased product accessibility for customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
REBOX
Robert Bosch
El Paso, TX
03.2015 - 06.2017
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Repack brake pads and brake disc
- Relable boxes
- Forklift operator
- Lead for rebox department.
Assistant Manager, Waitress,
Ciro's Restaurant
El Paso, TX
11.2002 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Defined clear targets and objectives and communicated to other team members.
- Head of cashiers, Waitress, and cook.
Education
GED -
EPCCS
El Paso, TX01-2021
Skills
- Quality control
- Quality assurance procedures
- Product inspection
- Visual inspections
- Visual quality assessment
- Defect identification
- Inspection standards
- Material evaluation
- Sample testing
Timeline
Quality Control Inspector
Visteon
10.2024 - Current
Assistant Store Manager
Spec's Wines, Spirits & Finer Foods
03.2020 - 08.2024
Stocker
DD's Discount
10.2018 - 02.2021
REBOX
Robert Bosch
03.2015 - 06.2017
Assistant Manager, Waitress,
Ciro's Restaurant
11.2002 - 06.2014
GED -
EPCCS