Yahaira Perez
Charlotte,NC
Summary
Developed exceptional communication and problem-solving skills in fast-paced call center environment. Adept at managing high-volume inquiries, resolving issues, and providing excellent customer service. Seeking to leverage these transferable skills in new field, contributing positively to team objectives and overall success.
Overview
14
14
years of professional experience
Work History
Inbound Call Center Representative
Red Ventures
07.2014 - 02.2022
- I handled inbound calls, and provided the best knowledge of our product, with precise information at the same time making sure I am giving the best customer service while converting them and selling the product
- The role in sales has taught me to overcome different obstacles and hesitations
- Coming form customer service to sales has also allowed me to grow
- My skills of customer service came in practice plenty of times to assure the customer that it was a great product
- My ability of kindness and sincerity would help a lot! People buy from people they like
Lead Customer Service Rep
Regional Finance
10.2007 - 01.2013
- Assist in Refinancing loans, new loans and Fb loans
- Perform filing, data management, and mail service to customer
- Training new employees and assisting in Para-data system
- Assist manager with tax refunds for eligible customers
- Handling every employee's cash drawer and deposits to the bank
- In charged of daily reports and month end reports for supervisors
- Assist with all other office administrative duties
Education
High school or equivalent -
Cpcc
Charlotte, NCSkills
- Maintaining loan expectations
- Bilingual - fluent in Spanish
- Ability to work with several operating systems
- Windows
- Paradata
- Dealer track
- Call management
- Call center operations
- Documentation and reporting
- Appointment scheduling
- Product knowledge
- Empathy and patience
- Inbound sales
- High-volume call centers
- Order management
- Telemarketing expertise
- communication systems
- Call decisioning
- Call handling techniques
- Up-selling techniques
- Performance metrics
- Feedback and coaching
- Cross-selling strategies
- Call management software
- Remote chat support
- Payment processing
- Communicating with clients
- FLUENT IN [LANGUAGE]
- Product or service expertise
- FLUENT IN LANGUAGE
- Problem-solving skills
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Cash handling
- Customer support
- Gathering information
- optimization
- Quality control
- Training experience
- Complaint resolution
- Call control
- Performance monitoring
- Logging call information
- Inbound phone call management
- Performance improvement
- Sales expertise
- Data gathering
- Technical support
- Language fluency
- Sales closing
- Proficient in software
- Product upselling
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
- optimization
- Call handling
- Call controlling
- Call logging
- Proficiency in type software
- CallSelect
- Account updates
- Sales transactions
- Employee coaching
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Maintaining loan expectations
- Maintaining loan expectations
- Maintaining loan expectations
Languages
Spanish
Native or Bilingual
Timeline
Inbound Call Center Representative
Red Ventures
07.2014 - 02.2022
Lead Customer Service Rep
Regional Finance
10.2007 - 01.2013
High school or equivalent -
Cpcc
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