Summary
Overview
Work History
Education
Skills
Timeline
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YAHAIRA QUIROZ

Phoenix,Arizona

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Molecular Technologist

LabCorp
05.2023 - Current
  • Assembled reagent kits, poured off samples, and troubleshooted instrument errors for the diagnosis sexually transmitted infections (STIs) in patients employing Tigris and Panther instruments
  • Tecan aptimas for aliquoting specimens and testing on COBAS 6800 for BV testing
  • Trained new technologist to successfully ensure the quality of specimen for testing, diagnostic instruments, and interpret and release results in a timely manner
  • Input problem codes and verified patient information on LCLS, located and cataloged patient samples using SIS, and built sample loads and released patient results through LCWS.
  • Reduced turnaround times for test results, enhancing overall patient care and satisfaction levels.
  • Increased accuracy of test results by maintaining strict quality control measures throughout the testing process.
  • Trained new staff members in molecular techniques, ensuring consistent performance across the team.
  • Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.

Volunteer

Glendale Police Department
12.2022 - Current
  • Used strong interpersonal communication skills to convey information to others.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.

Senior Fraud Specialist

Discover Financial Services
05.2020 - 05.2023
  • Translating Spanish calls for other departments.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Customer Service/ Cashier

Walmart
11.2015 - 10.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Answered product questions using knowledge of sales and store promotions.

Education

Bachelor of Forensic Science -

Grand Canyon University
04.2023

Skills

  • Customer Service
  • Leadership skills
  • Great at problem solving
  • Great at time management
  • Good Laboratory Practices (GLP)
  • Active Listening
  • Decision-Making
  • Lab equipment maintenance
  • Sample Testing
  • Professionalism
  • Quality Control

Timeline

Molecular Technologist

LabCorp
05.2023 - Current

Volunteer

Glendale Police Department
12.2022 - Current

Senior Fraud Specialist

Discover Financial Services
05.2020 - 05.2023

Customer Service/ Cashier

Walmart
11.2015 - 10.2019

Bachelor of Forensic Science -

Grand Canyon University

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YAHAIRA QUIROZ