Summary
Overview
Work History
Education
Skills
State
City
Languages
Work Availability
Work Preference
Quote
Software
Timeline
BusinessAnalyst

YAHAIRA RIVERA MORALES

Davenport,FL

Summary

Organized and dependable candidate offering over 20 years of work experience. Successful at managing multiple tasks with a positive attitude. Self-motivated work ethic to perform effectively in independent or team environments. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

20
20
years of professional experience

Work History

Virtual Administrative Assistant

CRP Management LLC
01.2023 - 04.2024
  • Project and employee management utilizing Office 365 Interface.
  • Provided remote support to general contracting team, ensuring smooth operations and effective communication between staff, clients, and suppliers.
  • Managed multiple tasks simultaneously, from handling client scheduling and inquiries and maintaining records, to supporting marketing and sales efforts.
  • Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
  • Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
  • Supported successful project completion by accurately tracking progress and preparing detailed status reports.
  • Exceeded yearly revenue goals and surpassed team goals.
  • Reduced project completion times.
  • Created Client Reward Program and Referral Program.

Audiology Assistant

Nemours Children’s Health
03.2016 - 01.2023
  • Educated patients on proper hearing aid usage and care, empowering patients to take active role in their hearing health management.
  • Collaborated with audiologists to develop educational materials for patients regarding hearing loss prevention and management strategies.
  • Managed Patient Records (EMR).
  • Patient scheduler for Cochlear Implant, ABR and Advanced Electrophysiology, Auditory Processing, and Surgical BAHA programs.
  • Maintained highly effective system for ordering and tracking equipment and supplies by using multiple databases. .
  • Provided administrative support to Program Manager: Timekeeper (Kronos), review clinic coverage, schedules and templates changes, coordinate meetings.
  • Improved processes to increase service quality and customer satisfaction.
  • Improved patient engagement and reduced patient no-shows by 10%.

Audiology Office Assistant

Johns Hopkins All Children’s Outpatient Care
09.2009 - 10.2013
  • Completed routine and advanced clerical tasks.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
  • Managed Patient Records (EMR) and scheduling.
  • Collaborated to obtain referrals and insurance authorizations.
  • Developed and maintained various databases to improve workflow and increase service quality.
  • Provided top-notch assistance for medical staff, patients, and families.
  • Reduced scheduling errors and/or barriers by 15%.
  • Exceeded established performance expectations.

Education

High School Diploma -

Waukesha North High School
Waukesha, WI
06.1998

Skills

  • Adaptability
  • Communication
  • Teamwork
  • Strong Work Ethic
  • Problem-Solving
  • Time Management
  • Compassion
  • Detail-Oriented
  • Decision-Making
  • Critical Thinking
  • Computer Skills
  • Language Skills

State

FL

City

Davenport

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programs

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Office 365

Timeline

Virtual Administrative Assistant

CRP Management LLC
01.2023 - 04.2024

Audiology Assistant

Nemours Children’s Health
03.2016 - 01.2023

Audiology Office Assistant

Johns Hopkins All Children’s Outpatient Care
09.2009 - 10.2013

High School Diploma -

Waukesha North High School

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YAHAIRA RIVERA MORALES