Krystal Reyes
Pharmacy Tech
Linden,NJ
Summary
Offering 15 years of related experience, diligent nature and expertise in electronic records management. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Dependable [Job Title] effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
17
17
years of professional experience
Work History
Medical Office Administrator
DR DENISE DAUB
Union City, NJ
07.2008 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Scheduled, rescheduled and cancelled appointments
- Received, recorded and filed medical payments by check, cash and credit card.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Oversaw office records and maintained strict document control.
- Reviewed and sent medical records to other physicians upon request.
- Aided with prescription refill requests.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- KNOWLEDGABLE With all insurance carriers recredentials , referrals when applied, updating all physicians licenses, DEA and CDS status.
- Able to multitask answer all incoming and out going calls
- TEAM PLAYER AS WELL AS WORKING INDEPENDENTLY
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Entered procedure codes and diagnosis codes into medical billing software.
- Resolved issues through active listening and open-ended questions
- FAXING, SCANNING, Documenting and screening all incoming calls so all physicians can work productively through out the day
Medical Receptionist
DR PAUL FODDAI
Jersey City, NJ
09.2006 - 07.2008
- Completed patient referrals to other medical specialists.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Helped patients complete necessary medical forms and documentation.
- Prepared and processed patient referrals and transfer requests.
- Checked patient insurance, demographic, and health history to keep information current.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.1988
Skills
- Timely Processing
- BILINGUAL
- EMR / EPIC
- Adaptable and Resilient
- ICD 10 -CPT CODES
- Patient Relations
- Clerical Support
- Reminder Calls
- VACCINATED /AND BOOSTED
Timeline
Medical Office Administrator
DR DENISE DAUB
07.2008 - Current
Medical Receptionist
DR PAUL FODDAI
09.2006 - 07.2008
High School Diploma -
William L Dickinson High School
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