IHIABE YAHAYA
IKEJA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Performance-driven Vocational Instructor excellent with promoting the advancement of professional skills for employment and leadership development opportunities. Proven skills in [Skill] and [Skill] with excellent time management and organizational capabilities. Ready to apply these talents along with strong problem-solving abilities to a dynamic new position.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Instructor
Lagos State Government
IKEJA LAGOS
05.2017 - Current
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
- Identified program successes and failures based on student assessments and course reviews.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Worked flexible hours across night, weekend and holiday shifts.
- Established goals for courses with organized outlines and detailed lessons.
Customer Service Representative
MTN Communications (CNSSL)
KADUNA
09.2009 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Master of Science - INDUSTRIAL AND LABOUR RELATIONS
KADUNA STATE UNIVERSITY
KADUNA NIGERIA08.2017
POST GRADUATE DIPLOMA - Management Science
NIGERIA DEFENCE ACADEMY
KADUNA08.2012
HIGHER NATIONAL DIPLOMA - Electrical, Electronics Engineering
KADUNA POLYTECHNICS
KADUNA11.2007
Skills
- Behavior Modification
- Program Development and Management
- Delivering Technical Training
- Document Organization
- Classroom Instruction
- Staff Support
- Training Courses
- Instructional Techniques
- Simulator Training
- Parent Communication
- Teacher Training
- Interactive Learning
- Social Development
- Critical Thinking Skills
- Data Integrity
- Group Activities/Team Player
- Technical Support
- Quality Control Standards
Certification
Member chartered Institute of Local Government and Public Administration of Nigeria.
Professional Examination Certificate in Public Administration
Reading, Travelling Meeting new people and Passion in helping others achieve their dreams/goals
Ever since i was a child I have love for reading story books, it really helps my imaginations as I enjoy enjoy the adventures, this developed to wanting to exploit the world around me. So travelling to new places meeting new people seeing new cultures help me to understand the uniqueness of different people their stories, challenges tribes, religions opportunities challenges and limitations. So i just want to help in what ever way I can, knowing i bring relieved laughter and joy to someone else help me to fulfill my own happiness. Hence my chose to become a customer care person and know a instructor/educator where I can directly impact lives of others. For this same reason i decide to apply for this job as i believed it will offer more more opportunity to impact the lives of others.
Languages
English
Native language
English
Beginner
A1
Hausa
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Technical Instructor
Lagos State Government
05.2017 - Current
Customer Service Representative
MTN Communications (CNSSL)
09.2009 - 09.2016
Master of Science - INDUSTRIAL AND LABOUR RELATIONS
KADUNA STATE UNIVERSITY
POST GRADUATE DIPLOMA - Management Science
NIGERIA DEFENCE ACADEMY
HIGHER NATIONAL DIPLOMA - Electrical, Electronics Engineering
KADUNA POLYTECHNICS
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