Yahect C Caldera C
Orlando,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Convention Guide
Walt Disney World Resort
01.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Event Staff Member
Elite Orlando Group LLC
05.2021 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Sales Representative
Boost Moblie
04.2018 - 01.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Human Resources Manager
Paisclo Solutions Corp
02.2021 - 09.2022
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
Education
High School Diploma -
U.E. Jesus Anibal Alfonzo
VenezuelaBachelor of Science -
University Rafael Belloso Chacin
VenezuelaSkills
- Learning Strategies
- Facility Tours
- Customer Satisfaction
- Credit Card Transaction Processing
- Crisis Situations
- Customer Service Process Improvement
- Coordinate Events
- Special Promotions
- Customer Support
- Cash Register Operations
- Customer Relations
- Operational Efficiency
- Team Meetings
- Coordination
- Negotiation
- Sales Expertise
- Computer Proficiency and Microsoft Office
- Client Development and Retention
- Project Management
- Compensation and Benefits
- Labor Negotiations
- Financial Markets
- Staff Compensation
- Financial Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Convention Guide
Walt Disney World Resort
01.2023 - Current
Event Staff Member
Elite Orlando Group LLC
05.2021 - Current
Human Resources Manager
Paisclo Solutions Corp
02.2021 - 09.2022
Sales Representative
Boost Moblie
04.2018 - 01.2023
High School Diploma -
U.E. Jesus Anibal Alfonzo
Bachelor of Science -
University Rafael Belloso Chacin
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