Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yahel Munoz

Laguna Niguel,CA

Summary

Experienced and adaptable hospitality professional with a comprehensive background in front-of-house and back-of-house operations, including proven leadership as a shift lead. Skilled in providing top-tier customer service, managing guest experiences, and ensuring smooth daily operations. Proficient in food preparation, line cooking, inventory control, and upholding health and safety standards in the kitchen. Demonstrated ability to supervise teams, delegate tasks efficiently, resolve issues in real time, and maintain a productive, positive work environment. Strong communication skills, teamwork, and a commitment to excellence in every aspect of service.

Overview

3
3
years of professional experience

Work History

Prep Line Cook

Board and Brew
03.2025 - Current
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
  • Supported inventory management efforts through accurate tracking of supplies and placing timely orders with suppliers as needed.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Shift Lead

Dave’s Hot Chicken
03.2023 - 06.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.

Line Cook

Mendocino Farms
10.2023 - 02.2025
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Cashier

Rasta Taco
05.2022 - 10.2023
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Helped customers complete purchases and locate items.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Tallied cash drawer at beginning and end of each work shift.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Restocked and organized merchandise in front lanes.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Laguna Hills High School
Laguna Hills, CA
06.2022

Skills

  • Product Knowledge
  • Till Counting
  • Sales Expertise
  • Customer Needs Assessment
  • Accurate Money Handling
  • Stocking and Replenishing
  • Safe Food Handling Practices
  • Proper Storage Procedures
  • Verbal and Written Communication
  • Issue Resolution
  • Register Operations
  • Cash Management
  • Guest Inquiries
  • Menu Inquiries
  • Credit and Cash Transactions
  • Cleaning and Sanitizing
  • Order Taking
  • Currency Counting
  • Effective Customer Communication
  • Suggestive Selling
  • Receipt and Refund Issuance
  • Merchandising
  • Cash Register Systems

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Prep Line Cook

Board and Brew
03.2025 - Current

Line Cook

Mendocino Farms
10.2023 - 02.2025

Shift Lead

Dave’s Hot Chicken
03.2023 - 06.2025

Cashier

Rasta Taco
05.2022 - 10.2023

High School Diploma -

Laguna Hills High School

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