YAHEL (Denise) MARTINEZ
Henderson
Summary
Results-oriented Administrator with a track record of enhancing operational processes. Proficient in identifying inefficiencies and implementing solutions that drive productivity. Strong background in business administration, ensuring seamless execution of administrative functions.
Overview
13
13
years of professional experience
Work History
Sr. POS Administrator
Resorts World
Las Vegas
10.2021 - Current
- Set up and maintained the Micros and InfoGenesis system menu for F&B, retail, and other channels.
- Software upgrades involving cleanup and standardization.
- Reviewing and modifying access rights for all employees and positions in POS, Reporting, and Cash Systems.
- Configure and assist with mapping packages, tenders, discounts, and different taxes assigned while assessing the flow of items.
- Testing prior to the setup of new outlets, while collaborating with the affected operations team for the transition.
Lead Data Specialist
Fairway Management Services
Las Vegas
11.2020 - 09.2021
- Lead a team of data specialists to meet specific client needs.
- Performed data cleansing exercises and documented errors and solutions.
- Analyzed large and complex data sets, identifying patterns to better understand customer and company needs.
- Oversee the quality and accuracy of confidential data.
- Provide high-quality data analysis and analytical solutions that support business objectives.
- Identify emergent technology trends and opportunities for future growth and development.
Inventory Control Manager
MGM Grand Hotel Casino
Las Vegas
01.2019 - 05.2019
- Oversaw all warehouse inventory operations, which included accurately monitoring and tracking daily inventories, managing staffing, and overseeing departmental budgets, while ensuring that all operations aligned with the corporation's goals.
- Managed a team of supervisors and employees, fostering an environment that promoted productivity, teamwork, and efficiency throughout the department. This approach significantly enhanced employee morale and satisfaction.
- Provided constructive feedback during performance evaluations, ensured that all employees and managers adhered to legal requirements and company policies.
Cashier Manager/POS Administrator
MGM Resorts
Las Vegas
11.2011 - 05.2018
- Managed the retention of property records in accordance with MGM Resorts' retention policies and PCI regulations, while also overseeing mailroom and office services operations.
- Configured the POS system while serving as the project manager for upgrade initiatives. Additionally, I implemented operational tasks that adhered to the fiscal budget, aligned with the company's objectives, and supported innovative business strategies.
- Set up and maintained the InfoGenesis system menu for food and beverage, wedding chapel, and retail operations.
- Software upgrades include the cleanup of menu items, access roles, employee records, and the standardization of data through export and import uploads.
- Served as a tenant liaison between the corporation and tenant management, effectively communicating with both parties to resolve issues and prevent new ones from arising.
- Supervised staff members and assisted management in ensuring that candidates are of high caliber. Hired and trained new employees with a particular focus on the company’s diversity standards. Additionally, I managed schedules, conducted employee evaluations, and facilitated succession planning.
- Resolved customer complaints and ensured adherence to all hotel policies during the resolution process.
- Researched and resolved cash variances for cashiers, bartenders, fountain workers, and other food and beverage employees who manage a cash bank. Additionally, I oversaw all auditing aspects related to food and beverage cash handlers.
- Collaborated with other department managers to evaluate, develop, and introduce new products, services, and technologies aimed at maintaining the casino's competitive edge in the hospitality and gaming industry.
Applications Support Engineer I
Agilisys, Inc.
Las Vegas
11.2012 - 12.2013
- Provided excellent customer service regarding various system operations, and configuration problems and resolved them by investigating and diagnosing LMS software issues.
- Precisely recorded all communications with customers in the system.
- Managed initial, real-time technical diagnosis and case documentation of customer concerns in a high-call volume software support center.
- Provided timely and accurate case documentation and technical solutions while assisting and troubleshooting customers during a live call.
- Maintain a friendly and professional demeanor despite tight deadlines in resolving customer concerns.
- Ensured a seamless customer service experience during an escalation of a customer’s technical issue.
Education
Bachelor of Science - Business Administration and Business Management
University of Phoenix
Phoenix, AZSkills
Operations management and process optimization
- POS system configuration
- Team leadership and training
- Customer service
- Best practices implementation
- Technology maintenance and application support
- Access management and POS configuration
- Financial analysis skills and staff scheduling
- Business goal alignment and regulatory compliance
- Succession planning strategies and PCI compliance
Timeline
Sr. POS Administrator
Resorts World
10.2021 - Current
Lead Data Specialist
Fairway Management Services
11.2020 - 09.2021
Inventory Control Manager
MGM Grand Hotel Casino
01.2019 - 05.2019
Applications Support Engineer I
Agilisys, Inc.
11.2012 - 12.2013
Cashier Manager/POS Administrator
MGM Resorts
11.2011 - 05.2018
Bachelor of Science - Business Administration and Business Management
University of Phoenix
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