Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yahima Fuentes

Miami

Summary

Dynamic and results-oriented professional with over 10 years of experience in team building and multiunit operations, showcasing a strong track record of elevating operational standards to enhance overall business performance. Committed to leveraging expertise to excel in the District Manager role by driving strategic initiatives that align with company vision and goals. Adept at communicating clear expectations and fostering a culture of accountability, ensuring motivated teams achieve measurable outcomes in fast-paced environments. Proven leader with a talent for inspiring teams, enhancing business reputation, and influencing positive change.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Florida and Georgia Regional Manager

Kids Empire
07.2025 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased guest satisfaction with timely resolution of escalated issues and proactive communication
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

Regional Manager Grand Fitness

Planet Fitness
05.2016 - 07.2024
  • As a Regional Manager at Grand fitness, I oversee the operations, performance, and profitability of multiple gym locations in the area.
  • Monitored employee performance against established standards while providing coaching as needed.
  • Managed a team of 90+ employees and 8 fitness locations, providing training and mentorship while ensuring adherence to company policies and procedures.
  • Utilized excellent communication skills to build relationships with key stakeholders, clients, and vendors.
  • Generated monthly reports outlining regional sales figures, inventory levels, and expenses for management review.
  • Facilitated regular meetings with club management teams to review operational goals, KPIs, and progress updates.
  • Worked with senior management to define department goals and objectives to improve the overall customer and employee team experience.
  • Resolved customer inquiries promptly by utilizing problem-solving techniques.
  • Recruited qualified personnel for open positions in accordance with hiring guidelines.
  • Analyzed data and market trends to identify potential opportunities for business growth in the region.
  • Produced reports of quality metrics and respective targets and goals.
  • Developed appropriate corrective actions for locations underperforming.
  • Directed daily customer service operations in order to provide exceptional service levels within the region.
  • Collaborated with corporate offices to ensure compliance with federal regulations regarding labor laws.
  • Evaluated the staffing levels within the region and recommended necessary action.
  • Enforced compliance with corporate policies and procedures.
  • Identified and addressed customer complaints in a timely and professional manner.
  • Accomplished goals by establishing priorities and organizing workload to meet deadlines.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Oversaw personnel to maintain adequate staffing and minimize overtime.

General Manager

PF Atlantic DBA Planet Fitness
01.2015 - 05.2016
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Used customer feedback for improving operations and building customers loyalty and retention.
  • Monitored store performance and identified opportunities for improvement.
  • Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
  • Used computerized inventory system to plan and manage adequate inventory levels.
  • Executed sales and operational activities, producing results that met or exceeded monthly goals.
  • Oversaw budgeting activities, monitored expenses and analyzed variances from plan.
  • Prepared staff work schedules and assigned specific daily tasks.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
  • Monitored KPIs to optimize club performance.

Customer Service Representative

Planet Fitness
10.2014 - 01.2015
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Assisted with training and mentoring new team members.
  • Provided account information to customers and explained policies and customer rights.
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Trained sales team members on company procedures and standards.

Web Translator

Libertad Radio Station
09.2009 - 03.2011
  • Provided quality written translations of documents and publications from Spanish language to English.
  • Accurately translated written documents from English to Spanish and vice versa for journalists in a timely manner.
  • Edited existing translations for accuracy and clarity while adhering to style guidelines.
  • Assisted in developing and administering linguistic proficiency assessments.

English as a Second Language Teacher

Luis Urquiza High School
09.2003 - 01.2009
  • Encouraged open communication between students and parents about classroom expectations and student progress.
  • Attended professional development workshops on topics related to ESL education.
  • Encouraged critical thinking skills among my students by providing them with real-world scenarios related to the material being taught.
  • Prepared materials and classrooms for class activities.
  • Enforced administration policies and rules for students.

Education

Bachelor of Science (B.S.) - Health Service Administration

Florida National University
Hialeah, Florida
05.2018

Bachelor of Arts (B.A.) - English Language and Literature

University of Holguin
07.2002

Skills

  • Time Management
  • Sales and marketing strategies
  • Performance Evaluations
  • Professionalism
  • Staff Training and Development
  • Goals and performance
  • Cost Control
  • Staff Training
  • Onboarding and Orientation
  • Multitasking
  • Effective Communication
  • Employee Development
  • Revenue Forecasting
  • Operations Management
  • Recruiting and Hiring
  • Customer Service

Certification

  • CPR
  • Tanning

Languages

Spanish - Native
English - Bilingual

Timeline

Florida and Georgia Regional Manager

Kids Empire
07.2025 - Current

Regional Manager Grand Fitness

Planet Fitness
05.2016 - 07.2024

General Manager

PF Atlantic DBA Planet Fitness
01.2015 - 05.2016

Customer Service Representative

Planet Fitness
10.2014 - 01.2015

Web Translator

Libertad Radio Station
09.2009 - 03.2011

English as a Second Language Teacher

Luis Urquiza High School
09.2003 - 01.2009

Bachelor of Arts (B.A.) - English Language and Literature

University of Holguin

Bachelor of Science (B.S.) - Health Service Administration

Florida National University

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