Yahir Godinez
Harlingen Texas
Summary
Committed to upholding cleanliness and fostering a welcoming atmosphere while ensuring customer satisfaction and efficient ticket processing.
Overview
1
1
year of professional experience
Work History
Theatre Usher
Cinemark
Harlingen, TX
08.2024 - Current
- Greeted customers with a smile, delivering friendly and knowledgeable service.
- Responded promptly to guest inquiries about upcoming shows and general theatre information.
- Ensured efficient crowd control by managing entry and exit procedures for all attendees.
- Maintained venue cleanliness by sweeping floors, wiping surfaces, and removing trash post-performance.
- Guided patrons to their assigned seats while providing assistance as needed.
- Sold admission tickets and merchandise, processing payments accurately and efficiently.
- Conducted thorough pre-show safety checks to enhance patron safety and minimize hazards.
- Collaborated with backstage crew on show timings and coordinated late admissions.
Education
Harlingen High School
Harlingen, TXSkills
- Flexibility
- Emergency procedures
- Assertiveness
- Seating assistance
- Theatre etiquette
- Ticket scanning
- Safety awareness
- Cleaning and sanitizing
- Verbal communication
- Guest service
- Customer relations
- Cash register operation
- Policy enforcement
- Facility maintenance
- Ticket verification
- Incident management
- Professional appearance
- Quality assurance
- Hospitality service expertise
- Ticket taking
- Guest relations
- Emergency response
- Performance improvement
- Health codes compliance
- Security awareness
- POS inventory system operation
- Environmental management
- Banquets and catering
- Loss prevention training
- Security
- Basic first aid
- Courteous and professional demeanor
- Guest and client satisfaction
- Premises monitoring
- Trained in food safety guidelines
- Strong interpersonal skills
- Payment methods
- Ticket checking
- Problem-solving
- Customer service
- Public speaking
- Time management
Timeline
Theatre Usher
Cinemark
08.2024 - Current
Harlingen High School