Yahir Ojeda
Pharr,TX
Summary
- Dedicated individual providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. As a customer service agent I made sure to stay on top of this fast changing industry to gather up to date information and provide the best customer service to our customers.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
McAllen, TX
09.2023 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound and outbound calls to facilitate customer service.
Customer Service Representative
Ticketmaster
McAllen, TX
08.2021 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained customer interactions/comments notes for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product, issues, questions and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Psja Southwest Early College High School
Pharr, TX05.2021
Skills
- Customer Service
- Empathy
- Inbound and Outbound Calling
- Data Collection
- Report Generation
- Phone Etiquette
- Call Management
- Complaint Resolution
- Email Etiquette
- Critical Thinking
- Problem Resolution
- Researching
- Multi-Task Management
- Active Listening
- Adaptive Team Player
- Technical Support
- Quality Control
- Computer Proficiency
- Problem-Solving Abilities
- Professional Telephone Demeanor
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Teleperformance
09.2023 - 12.2023
Customer Service Representative
Ticketmaster
08.2021 - 03.2023
High School Diploma -
Psja Southwest Early College High School
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