Yahir Ordonez-Chico
Mount Holly,NC
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
PacSun-Pacific Sunwear
Charlotte, NC
08.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Coached and developed store associates through formal and informal interactions.
Warehouse Worker
Amazon
Charlotte
01.2023 - 09.2023
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Used scanners to track parcel information, condition or receipt.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Education
Some College (No Degree) - Associate of Arts
Gaston College
Dallas, NCSkills
- Sales strategy development
- Merchandise Display
- Customer Engagement
- Promotional planning
- Staff Development
- Customer Service
- Continuous Improvement
- Good Judgment
- Teamwork and Collaboration
- Self Motivation
- Team building
- Adaptability
Timeline
Warehouse Worker
Amazon
01.2023 - 09.2023
Assistant Store Manager
PacSun-Pacific Sunwear
08.2021 - Current
Some College (No Degree) - Associate of Arts
Gaston College
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