Yahires Yasmin Guerra
Miami Lakes,FL
Summary
Motivated professional with talent for coordinating guest services and sales. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Bilingual in Spanish and English. Certified in BLS and CPR.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Sea Beach Plaza Hotel Inc.
Fort Lauderdale, FL
06.2024 - Current
- I greeted and checked in guests, ensuring a warm and welcoming experience upon arrival.
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits.
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments.
- Managed incoming calls on a multi-line phone system, directing calls appropriately, or taking messages as needed.
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction.
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience.
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail.
- Collaborated with housekeeping staff to ensure the timely delivery of requested amenities or services to guest rooms.
- Maintained a clean and organized front desk area at all times for efficient operations.
- Collaborated with other departments, such as concierge or bell staff, to ensure seamless service delivery throughout the hotel.
Front Desk - Administrative Assistant
Florida Center for Allergy and Asthma
Pembroke Pines, FL
06.2022 - 06.2024
- Scheduled appointments and maintained an organized calendar for providers.
- Communicate with patients to set up and schedule optimal appointment times.
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols.
- Gather and track medical information from patients.
- Inquire and process patients' health insurance verification.
- Communicate with the internal office team and providers to ensure that patients are helped and that everyday tasks are accomplished.
- Understand and maintain HIPAA regulations.
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.
- Responded promptly to customer inquiries in person, via phone, or email, resolving issues effectively.
- Collaborated with other team members to ensure seamless communication across different departments.
Front Desk Agent
B Ocean Resort
Fort Lauderdale, FL
10.2019 - 06.2022
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Maintained a clean and organized front desk area at all times for efficient operations
- Assisted in coordinating group bookings or special events by communicating effectively with event planners or organizers
Sales Representative
T-Mobile
Davie, FL
01.2018 - 02.2020
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Coordinating sales efforts with the marketing program and social media.
- Understanding and promoting phone programs.
- Obtaining deposits and balances of payment from clients.
- Answering client questions about credit terms, products, prices, and availability.
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate/Customer Service/Cashier
LOCATEL HEALTH & WELLNESS
Hallandale Beach, FL
01.2016 - 12.2018
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
- Operating the cash register, managing financial transactions, and balancing drawers.
- Specialist in beauty product consulting.
- Processed returns and exchanges efficiently, maintaining accurate records, and ensuring timely resolution for customers.
- Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings.
- Consistently met or exceeded monthly sales targets by effectively promoting products and services to customers.
- Participated in regular training sessions to stay updated on new products, policies, and procedures.
- Managed high-pressure situations calmly and effectively, while maintaining professionalism at all times.
Education
High School Diploma -
South Broward High School
Hollywood, FL08.2019
Some College (No Degree) - Facial Specialist
Florida Health Institute
Pembroke Pines, FLSkills
- Bilingual
- Organizational skills
- Phone etiquette
- EMR systems
- HIPAA
- Insurance verification
- Sales
- Microsoft Excel
- Microsoft Outlook
- Leadership
- Guest services
- Account Management
- Computer skills
- Customer support
- Computer literacy
- BSL Certified
- Front office support
- Hospitality services
- Problem-solving skills
Certification
- Esthetician License
- BLS Certification
- CPR Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Agent
Sea Beach Plaza Hotel Inc.
06.2024 - Current
Front Desk - Administrative Assistant
Florida Center for Allergy and Asthma
06.2022 - 06.2024
Front Desk Agent
B Ocean Resort
10.2019 - 06.2022
Sales Representative
T-Mobile
01.2018 - 02.2020
Sales Associate/Customer Service/Cashier
LOCATEL HEALTH & WELLNESS
01.2016 - 12.2018
High School Diploma -
South Broward High School
Some College (No Degree) - Facial Specialist
Florida Health Institute
Similar Profiles
Edwin CarrionEdwin Carrion
Banquet Server at Crowne Plaza Hotel Ventura BeachBanquet Server at Crowne Plaza Hotel Ventura Beach
Samuel ArellanoSamuel Arellano
Front Desk Agent at Sea Venture Beach HotelFront Desk Agent at Sea Venture Beach Hotel
Muraka Asini GaroauMuraka Asini Garoau
Housekeeping Aide (On the Job Training) at Coral Sea Hotels - Ela Beach Hotel & ApartmentsHousekeeping Aide (On the Job Training) at Coral Sea Hotels - Ela Beach Hotel & Apartments