Yahirka Nieves Quinones
Buffalo,NY
Summary
Bilingual professional with a strong background in customer service, education, and home care assistance. Demonstrates effective communication with diverse populations and fosters teamwork in professional environments. Committed to delivering high-quality service and eager to contribute organizational and interpersonal skills to support growth in a reputable organization.
Overview
9
9
years of professional experience
Work History
Home Care Aide
PPL Partnership
Buffalo, New York
11.2024 - 03.2026
- Assisted clients with daily living activities, improving their quality of life through meal preparation and feeding support.
- Monitored client health, promptly reporting changes to healthcare professionals.
- Facilitated client participation in social activities, enhancing social connections and emotional well-being.
- Coordinated transportation for clients to medical appointments and community events, ensuring access to essential services and community involvement.
- Transported clients to doctor appointments or errands as needed.
- Provided transportation for clients to doctor appointments and errands.
Substitute Teacher, K-Eighth Grade
King Center Charter School
Buffalo, New York
08.2021 - 09.2024
- Fostered positive learning environment and maintained classroom discipline to support student engagement.
- Collaborated with faculty to enhance curriculum and implement educational initiatives that improved student learning.
- Oversaw classroom operations during emergency situations.
- Monitored student behavior and guided respectful interactions to promote a cooperative classroom atmosphere.
- Participated in staff meetings to remain informed on school system updates.
- Ensured a safe, respectful learning space for all students.
Customer Service Representative
Walmart
Williamsville, New York
08.2017 - 04.2021
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Maintained product displays to improve store organization and visual appeal.
- Collaborated with team members to streamline daily operations.
- Managed inventory tasks, including restocking shelves and organizing stockroom.
Education
High School Diploma -
Lila Mayoral High School
Ponce, PR05-2010
Some College (No Degree) - Criminal Justice
Universidad Interamericana
Ponce, PRSkills
- Documentation management
- Attention to detail
- Client relationship management
- Customer service excellence
- Conflict resolution
- Schedule coordination
- Care plan adherence
- Health monitoring
- Patient record keeping
- Bilingual: Spanish and English
- Bilingual proficiency
- Computer proficiency
- Reliability and responsibility
- Excel and PowerPoint
- Professionalism and positive attitude
- Communication skills
- Quality assurance protocols
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Home Care Aide
PPL Partnership
11.2024 - 03.2026
Substitute Teacher, K-Eighth Grade
King Center Charter School
08.2021 - 09.2024
Customer Service Representative
Walmart
08.2017 - 04.2021
High School Diploma -
Lila Mayoral High School
Some College (No Degree) - Criminal Justice
Universidad Interamericana