Yahjaira Feliciano

• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Greeted every guest with personable approach and provided knowledgeable service.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Ensured accurate student records by diligently maintaining and updating information in the database.
• Resolved student registration issues to reduce acceptance, enrolment and payment delays.
• Improved data integrity by conducting regular audits of student records and making necessary corrections.
• Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
• Collaborated with academic departments to ensure course availability, meeting student needs and institutional goals.
• Prepared balanced course schedules, student rosters and class lists.
• Updated computer system with latest information to keep records current and accurate.

Translating – English & Spanish

• OSHA Training – Spanish & English
• New Hiring Processes, Paperwork, Interviewing, Pay Rate and Firing Process – Exit Interviews.
• Payroll Hours
• Adjust missed hours, Vacation, PTO hours, Update and Submit (Paychex System)
• Track time off for all workers in office and crews
• One to One with workers, keep them in compliance with Medical Cards and Liability Insurance
• Workload Sheets, Invoices, Billing and ordering of materials (POs) and work with vendors.
• Track hours, materials for jobs – Job Costing
• Create Financial Reports, Excel Reports.
• Completed bi-weekly payroll for 78 employees.

• Provide legal and administrative support to 5 attorneys.
• Prepared legal documents including pleadings, motions, briefs, interrogatories, responses, litigation reports, trial notebooks and subpoenas.
• Review and edit data, plan, schedule and summarize depositions and expert reports.
• Performed legal research, organized trial preparation, handle multiple case management responsibilities through the entire litigation cycle.
• Recorded and monitored court appearance, scheduling and filing requirements.
• Tracked and recorded billable hours for each case.
• Inventory and ordering supplies.
• Reception work and answered calls and processed all inbound and outbound mail.
• Shipping when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

• rocessed energy applications for clients and provided customer service.
• Processed Low Budgets/Operation Fuel/Matching Payments/NuStart and shutoff notices and working on budgeting programs using different companies' portals.
• Help clients in the Security Deposit Program / Eviction Foreclosure Prevention Program
• Scheduled appointments and did home visits when needed to procure the client's need.
• Processed DSS applications and budget letters from the state
• Worked with other agencies, such as DCF, State of Abercrombie's office, Dept
• Of Housing, DSS, Rushford, Columbus House and Wheeler Clinic and more
• Collaborated with interagency
• Worked on the EMS, HUT and CMS system
• Monthly and quarterly reporting, six month narrative, case noting and maintained confidential files
• Worked on grants, such as Social Services Block Grant (SSBG), City Block Grant (CBDG), FEMA and many more.
• Case management in all different levels of interventions and follow-ups.
• Drew up contracts, mergers, did mediation between clients and landlords.
• Inventory and ordering of all the supplies that are needed in the company
• Provided consistent support for families through regular home visits, phone calls, and follow-up meetings.
• Implemented creative problem-solving techniques to address unique challenges faced by families, resulting in tailored solutions that led to positive outcomes.
• Provided ongoing support to families during times of crisis or transition, offering compassionate guidance and connecting them with appropriate resources.
• Documented data and completed accurate updates to case records.

• Managed inventory and stocked all supplies and shipped and received all shipments.
• Worked with vendors and other resources to effectively make sure that the products that were needed for specific clients and their needs were on time
• Kept a budget for all departments within the building
• Ordered all the supplies that were needed for the facility and residents
• Organized daily meeting and schedules
• Helped out with scheduling and accounts payable
• Reception work and answered calls
• Computers, emails, outlook and other programs to do everyday expenses and maintained confidential files

• Prepared payroll
• Interviewed clients and hired personnel to meet their needs
• Did their background checks
• Set up accounts for new clients and determined pay rates
• Prepared the application process for new employees
• Managed new accounts for all employees
• Updated all their personal and confidential files
• Worked with different state departments concerning hiring and termination of employment
• Purchased and invoiced new inventory and supplies

• Organized and chaperoned student events including class trips and proms
• Designed and helped write yearbooks and its productivity
• Scheduled and planned daily activities and wrote lesson plans for educational purposes
• Worked with students to provide variety of life skills, vocational skills and one to one training
• Translated scheduled meetings for parents, school staff and city members
• Translated paperwork for academic purposes
• Taught Microsoft Excel and Power Point
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

• Designed pages for business catalogs and magazines
• Set up and managed all arrangements for Expos, World Trade Shows and Fairs worldwide
• Worked with various types of computer programs including QuarkXPress, Photoshop, Adobe Illustrator, and Microsoft Publisher
• Shipping Manager
• Worked with various shipping companies to make arrangements for pickup and delivery of Merchandise in and out of the country
• Processed paperwork for domestic and international shipping and receiving, including processing customs and hazardous material documentation
• Maintained all records of inventory on receiving and shipping throughout the company
• Worked in the warehouse for material and product handling and packaging
• Did monthly reporting
• Office Manager
• Managed the office on a daily basis and assisted in product and application sales and marketing to fulfill existing accounts and procure new customers
• Interfaced with product development for overseas recipients
• Worked with clients from around the world to setup travel arrangements
• Prepared legal documents and mergers for clients and maintained confidential files
• Documented all accounts receivables and payables
• Made daily bank transactions
• Planned and executed internal and external marketing events.
• Managed workflow between staff, coordinating documents, and creative material distribution.

• Staffed a call center for inbound and outbound calls
• Worked with customers to ensure their accounts were in order
• Trained new employees to provide customer service