Yah'ki Lassiter
Washington,DC
Summary
Dynamic professional with a proven track record at City Cruises, excelling in customer service and task management. Enhanced customer satisfaction by leveraging strong multitasking abilities and effective team collaboration. Proficient in POS systems and adept at resolving complex issues, consistently delivering exceptional service and fostering positive guest interactions.
Outgoing Server Assistant with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Experienced in fast-paced restaurant environment with proven track record of supporting efficient service and maintaining high standards of cleanliness. Demonstrates strong organizational and multitasking skills, essential for contributing to various roles in new fields. Seeking to leverage these transferable skills to grow and excel in new challenging environment.
Overview
3
3
years of professional experience
Work History
Server Assistant
City Cruises
03.2025 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Associate
Timber Pizza Co.
09.2024 - 12.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Maintained a high level of product knowledge, providing accurate information to customers.
To-Go Specialist
Red Robin
03.2024 - 07.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
Food Runner
Circa
08.2023 - 03.2024
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
Food Runner
Busboys and Poets
04.2023 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Customer Service Associate
Showplace Icon
03.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
High School Diploma -
Friendship Technology Preparatory Academy
Washington, DC05-2023
Skills
- Effective team collaboration
- Meticulous attention to specifics
- Committed to continuous learning
- Customer service proficiency
- Precision in order fulfillment
- Efficient table bussing
- Efficient service in busy dining environments
- Food running
- Experienced in operating POS systems
- Strong information recall
- Proficient in task management
- Adaptability and flexibility
- Food service support
- Punctual food service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Server Assistant
City Cruises
03.2025 - Current
Associate
Timber Pizza Co.
09.2024 - 12.2024
To-Go Specialist
Red Robin
03.2024 - 07.2024
Food Runner
Circa
08.2023 - 03.2024
Food Runner
Busboys and Poets
04.2023 - 08.2023
Customer Service Associate
Showplace Icon
03.2022 - 02.2023
High School Diploma -
Friendship Technology Preparatory Academy
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