Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yahlisnneth Carrasquillo

Davenport,FL

Summary

Self-directed professional with value-added customer service and retailexperience. Possess administrative and clerical skills and a solid understanding of the importance of accurate claims processing. Maintain confidentiality, pay close attention to detail for accurate and compliant documentation, and remain committed to ensuring optimal client outcomes.

▪ Self-motivated, ensuring all jobs are thoroughly completed in a timely manner.

▪ Able to prioritize and meet deadlines without direct supervision.

▪ Well organized and flexible and complete tasks on time.

▪ Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

▪ Microsoft Office Applications – Word, Excel, and PowerPoint; Type 40WPM.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Walgreens
Gainesville, Florida
04.2025 - 11.2025
  • Assisted customers with product inquiries and service requests.
  • Processed transactions accurately at the cash register.
  • Maintained clean and organized store displays for easy navigation.
  • Stocked shelves and replenished merchandise as needed daily.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

West gate lake resort and spa
Ocoee, Florida
03.2018 - 10.2018
  • Assisted customers with product inquiries and service requests.
  • Processed transactions accurately at the cash register.
  • Maintained clean and organized store displays for easy navigation.

Education

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
05.2023 - 03.2025

Penn Foster Career School
Scranton, PA

Skills

  • Medical Billing ▪ Accounts Receivable ▪ Collections ▪ Co-Pay ▪ Deductibles ▪ Co-Insurance ▪ EOBsRevenue Cycle Management ▪ Posting Payments ▪ Government (Medicare & Medicaid) ▪ Third Party PayersElectronic Health Records (EHR) ▪ Electronic Medical Records (EMR) ▪ Managed Care (HMO ▪ PPO ▪ POS)Workers Compensation ▪ Insurance Verification ▪ Insurance Claim Processing ▪ CMS 1500 ▪ CMS 1450 (UB-04)Front Office Operations ▪ Medical Office Procedures ▪ Scheduling ▪ Medical TerminologyAnatomy & Physiology ▪ HIPAA Compliance ▪ Medical Coding (ICD-10-CM ▪ HCPCS ▪ CPT)

Timeline

Customer Service Representative

Walgreens
04.2025 - 11.2025

Associate of Science - Medical Billing And Coding

Ultimate Medical Academy
05.2023 - 03.2025

Customer Service Representative

West gate lake resort and spa
03.2018 - 10.2018

Penn Foster Career School
Yahlisnneth Carrasquillo