Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Yahnna Hopkins

Flint,MI

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Absolute Home Health and Hospice
08.2024 - 11.2024
  • ENSURES SEAMLESS TRANSITION OF PATIENTS BY PROVIDING COORDINATION OF CARE WITH MULTIPLE SERVICE PROVIDERS.
  • ENSURES MAXIMUM THIRD-PARTY REIMBURSEMENT THROUGH INSURANCE VERIFICATION AND AUTHORIZATION PROCESSES.
  • ORIENTS NEW MEMBERS OF THE REFERRAL/INTAKE TEAM.
  • COMMUNICATES WITH MARKETING TEAM TO ENSURE ACCURACY OF REFERRALS.
  • PARTICIPATES IN QUALITY ASSESSMENT PERFORMANCE IMPROVEMENT TEAMS AND ACTIVITIES.
  • ACCURATELY ENTERS A VARIETY OF DATA INTO INFORMATION SYSTEMS AND VERIFIES ACCURACY OF DATA ENTERED THROUGH USE OF INFORMATION SYSTEMS REPORTS.
  • ANSWERS TELEPHONE LINES PROMPTLY AND EFFICIENTLY. RESPONDS TO MESSAGE CONTENT APPROPRIATELY, AS INSTRUCTED BY THE ADMINISTRATOR.

Help Desk Information Specialist

Genesys PHO
02.2022 - 08.2024
  • Provide application support to physicians, PHO/PMI and office staff.
  • Manage Account access for core and peripheral applications and websites.
  • Train Core Practice Management and Clinical EMR systems and applications.
  • Evaluate, test, and recommend changes on Allscripts software releases.
  • Enter Allscripts master file requests for new Insurances, Rates, Procedures and Diagnoses.
  • Log support calls to Allscripts as needed to escalate support issues.
  • Document processes, procedures, and problem resolutions.

Clinical Informatics Specialist

Oakstreet Health
10.2021 - 02.2024
  • Ability to observe and record patient encounters/examinations in clinic and via remote
  • Documenting patient information, history, and diagnoses
  • Assisting in medical management
  • Documenting medical decision making in clinic and via remote
  • Consultation with the care team and other providers on patient needs in clinic and via remote

Assistant Call Center Manager

Ashley Furniture Home Store
11.2020 - 10.2023
  • Answered 100+ guest service calls assisting with service and delivery scheduling
  • Schedule staff for the month and lead staff meetings
  • Train oncoming employees
  • Assist other colleagues in our everyday tasks.

Education

Bachelor’s Science - Healthcare Admin

University of Michigan - Flint
Flint, MI
05.2016

Skills

  • Strong verbal and written communication
  • Conflict resolution
  • Experienced with CRM software
  • Effective time management
  • Proficient in remote collaboration tools
  • Independent work in fast-paced environments
  • Microsoft Office
  • Google Suite
  • Insurance verification
  • Follow-up skills
  • Multi-line phone systems
  • Appointment scheduling
  • Charting and clinical documentation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • CPR
  • Safe Serve Certification

Timeline

Intake Coordinator

Absolute Home Health and Hospice
08.2024 - 11.2024

Help Desk Information Specialist

Genesys PHO
02.2022 - 08.2024

Clinical Informatics Specialist

Oakstreet Health
10.2021 - 02.2024

Assistant Call Center Manager

Ashley Furniture Home Store
11.2020 - 10.2023

Bachelor’s Science - Healthcare Admin

University of Michigan - Flint

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