Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Absolute Home Health and Hospice
08.2024 - 11.2024
ENSURES SEAMLESS TRANSITION OF PATIENTS BY PROVIDING COORDINATION OF CARE WITH MULTIPLE SERVICE PROVIDERS.
ENSURES MAXIMUM THIRD-PARTY REIMBURSEMENT THROUGH INSURANCE VERIFICATION AND AUTHORIZATION PROCESSES.
ORIENTS NEW MEMBERS OF THE REFERRAL/INTAKE TEAM.
COMMUNICATES WITH MARKETING TEAM TO ENSURE ACCURACY OF REFERRALS.
PARTICIPATES IN QUALITY ASSESSMENT PERFORMANCE IMPROVEMENT TEAMS AND ACTIVITIES.
ACCURATELY ENTERS A VARIETY OF DATA INTO INFORMATION SYSTEMS AND VERIFIES ACCURACY OF DATA ENTERED THROUGH USE OF INFORMATION SYSTEMS REPORTS.
ANSWERS TELEPHONE LINES PROMPTLY AND EFFICIENTLY. RESPONDS TO MESSAGE CONTENT APPROPRIATELY, AS INSTRUCTED BY THE ADMINISTRATOR.
Help Desk Information Specialist
Genesys PHO
02.2022 - 08.2024
Provide application support to physicians, PHO/PMI and office staff.
Manage Account access for core and peripheral applications and websites.
Train Core Practice Management and Clinical EMR systems and applications.
Evaluate, test, and recommend changes on Allscripts software releases.
Enter Allscripts master file requests for new Insurances, Rates, Procedures and Diagnoses.
Log support calls to Allscripts as needed to escalate support issues.
Document processes, procedures, and problem resolutions.
Clinical Informatics Specialist
Oakstreet Health
10.2021 - 02.2024
Ability to observe and record patient encounters/examinations in clinic and via remote
Documenting patient information, history, and diagnoses
Assisting in medical management
Documenting medical decision making in clinic and via remote
Consultation with the care team and other providers on patient needs in clinic and via remote
Assistant Call Center Manager
Ashley Furniture Home Store
11.2020 - 10.2023
Answered 100+ guest service calls assisting with service and delivery scheduling
Schedule staff for the month and lead staff meetings
Train oncoming employees
Assist other colleagues in our everyday tasks.
Education
Bachelor’s Science - Healthcare Admin
University of Michigan - Flint
Flint, MI
05.2016
Skills
Strong verbal and written communication
Conflict resolution
Experienced with CRM software
Effective time management
Proficient in remote collaboration tools
Independent work in fast-paced environments
Microsoft Office
Google Suite
Insurance verification
Follow-up skills
Multi-line phone systems
Appointment scheduling
Charting and clinical documentation
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 10 staff members.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.