Summary
Overview
Work History
Skills
Timeline
Generic

Yahnyah Graham

Jacksonville,FL

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Amazon Associate

Amazon
04.2023 - 10.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Team Member

Chic-Fil-A
03.2022 - 10.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.

Skills

  • Microsoft Word
  • Order Fulfillment
  • Retail Sales Customer Service
  • Active Listening
  • Microsoft PowerPoint
  • Problem-Solving Ability
  • Time Management
  • Critical Thinking
  • Social Perceptiveness
  • Customer Service

Timeline

Amazon Associate

Amazon
04.2023 - 10.2023

Team Member

Chic-Fil-A
03.2022 - 10.2022

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Yahnyah Graham