TAffalous Scott
El Paso,TX
Summary
Proven leader in security and customer service, adept at conflict management and technical support, honed at Deployed Services and Apple Kelly Connect. Skilled in leveraging comprehensive security knowledge and exceptional problem-solving abilities to enhance safety and customer satisfaction. Achieved significant improvements in incident resolution, demonstrating a strong commitment to operational excellence and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Deployed Services
El Paso, TX
05.2023 - 01.2024
- Maintained high levels of alertness throughout shifts.
- Checked for safety hazards and took corrective action when necessary.
- Completed incident reports to record security or loss prevention incidents.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Observed patrons and customers to quickly address security situations.
- Monitored premises and recorded activity in daily officer reports.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Patrolled crowds during events to preserve order and promote security.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Responded to alarms and conducted investigations as required.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Reported safety hazards for remediation response.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Operated communication systems between officers stationed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Documented security-related situations and submitted in-depth reports to superiors.
Tech Support
Apple Kelly Connect
El Paso, TX
01.2020 - 06.2020
- Facilitated cross-departmental collaboration between sales, marketing, tech support teams.
- Provided company users with tech support for IT problems and account maintenance.
- Provided customer service and technical support to clients via phone, email, chat, and other channels.
- Provided technical support related to network issues reported by users or system administrators.
- Conferred with management to discuss and resolve participant complaints.
- Provided technical support for troubleshooting database issues in production environment.
- Provided technical support to users during the rollout of new releases.
Customer Service Representative
GC Services(TM)
El Paso, TX
01.2019 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Strengthened customer retention by offering discount options.
- Collected deposits or payments and arranged for billing.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Provided top quality control and eliminated downtime to maximize revenue.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided accurate information about products and services to customers.
Education
In college - Business
El Paso Community College
El Paso, TX01.2025
Skills
- Security
- Customer Service
- Typing
- Cash Handling
- Conflict Management
- Leadership
- Supervising Experience
- Sales
- Writing Skills
- Driving
- Delivery Driver Experience
- Childcare
- Experience with children
- Classroom experience
- Daycare
- Hospitality
- Time management
- Janitorial experience
- Support case resolution
- Account updating
- Complaint resolution
- Computer proficiency
- Typing proficiency
- Hospitality and accommodation
- Follow-up skills
- Product education
- Technical support
- Creative problem solving
- Adaptive team player
Certification
- Guard Card
- Armed Security License
Timeline
Security Officer
Deployed Services
05.2023 - 01.2024
Tech Support
Apple Kelly Connect
01.2020 - 06.2020
Customer Service Representative
GC Services(TM)
01.2019 - 01.2020
In college - Business
El Paso Community College
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