Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yah'terriya Darby

Jacksonville,Florida

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses

Overview

7
7
years of professional experience

Work History

Customer Service/Sales Representative

Citibank Citi
02.2020 - Current
  • Assisted bank account holders resolve common issues related to debit cards, credit cards, loans and payments
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Respond to 80-90 calls via customer inquiry calls quickly assessing the customer's needs and problems in order to deliver an ideal solution.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Handle client calls and questions on account balances, updates on the amount being debited or credited.

Technical Support/Customer Service Representative

Concentrix
02.2019 - 10.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Supported customers with online billing and account issues
  • Troubleshoot network and production issues and perform root-cause analysis.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Customer Service Associate

GC Services
06.2018 - 02.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Health Care Specialist

Baptist MD Anderson Center
06.2017 - 09.2017
  • Escalated customer concerns and inventory requirements
  • Greeted customers to facilitate services determined service needs and accurately input orders into electronic system
  • Collaborated with interdisciplinary teams to provide comprehensive patient care, improving overall health outcomes.
  • Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.

Education

Highschool Diploma -

Jean Ribault Highschool
Jacksonville, FL
05.2018

Skills

  • Goal-Oriented
  • Customer Complaint Resolution
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service/Sales Representative

Citibank Citi
02.2020 - Current

Technical Support/Customer Service Representative

Concentrix
02.2019 - 10.2019

Customer Service Associate

GC Services
06.2018 - 02.2019

Health Care Specialist

Baptist MD Anderson Center
06.2017 - 09.2017

Highschool Diploma -

Jean Ribault Highschool

Similar Profiles

CREATE PROFILE
Yah'terriya Darby