Yaicara (Jackie) Texido Moratalla

Improved patient experience by efficiently managing appointment scheduling and registration processes.

• Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
• Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
• Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
• Collaborated with medical staff to facilitate seamless communication between departments, expediting patient care.
• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
• Promoted a positive work environment by fostering teamwork among Patient Access staff members.
• Assisted in developing and guiding for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
• Boosted efficiency in handling high-volume patient call load through adept utilization of multi-line phone systems.
• Provided valuable administrative support to healthcare professionals, ensuring that critical documentation was readily accessible when needed.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Providing excellent customer service by promptly answering patient inquiries in the Glaucoma, Pediatric Ophtalmology, Neuro Ophtalmology and Retino Oncology Departments.
• Facilitated eficiency by coordinating admissions to the Minor OR transfers, and discharges between units within the hospital setting.

• Duties include Customer Service, constant interactions with customers, and providing service with attention to detail
• Scored 100% on the Secret Shopper program which earned me cash rewards and gift cards.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

• High customer interaction, managed customer orders, in various departments, telephone and in-person interaction, handled inquiries.
• Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
• Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
• Assisted customers with finding suitable products, leading to higher sales revenue.
• Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
• Conducted regular store audits to ensure compliance with company policies and procedures, maintaining a professional retail environment.
• Participated in merchandising initiatives to create eye-catching displays that attracted customer attention and boosted sales rates.