Hi, I’m
Yaidaliz Medina
Philadelphia,PA
Summary
SUMMARY OF QUALIFICATION Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
years of professional experience
Work History
South Bowl
Server
03.2022 - Current
Job overview
- Introduced tip out procedure for all staff via POS system
- Exceptional interpersonal and team building skills with an aptitude for builds rapport with diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased revenue services for company by individually training new servers and providing them with product knowledge
- Supported needs of 10 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Promedica Total Rehab Moorestown
Healthcare Unit Coordinator
01.2020 - 01.2021
Job overview
- Coordinated medical tests and procedures for patients
- Answered patient inquiries and addressed patient concerns in a professional and courteous manner
- Coordinate healthcare services for patients, including diagnostic testing, medications, and other treatments
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Frequently helped providers translate with patients
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition
TD Bank
Bank Teller II
08.2017 - 12.2020
Job overview
- Rewarded WOW! recognition for continuously providing best customer service in Branch
- Assisted customers with opening new accounts, applying for loans and credit cards, and providing information on bank products and services
- Achieved top 15 highest in sales in region
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
Rowan UniversityGlassboro, NJ
Bachelor of Science from Chemistry
Skills
- Advanced Knowledge of Microsoft products
- Fluent in Spanish
- Computer skill Teamwork skills
- Medical terminology
- Adaptability
- Active listening skills
- Multi- line Phone
- Managing Unit Operations
- Patient Registration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
South Bowl
03.2022 - Current
Healthcare Unit Coordinator
Promedica Total Rehab Moorestown
01.2020 - 01.2021
Bank Teller II
TD Bank
08.2017 - 12.2020
Rowan University
Bachelor of Science from Chemistry
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