Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Yaileen Garcia

Ogden,UT

Summary

From all of my previous work experience, I have interacted directly with many customers, providing excellent customer service. My communication and customer service skills have been sharpened through this experience, making me an effective communicator and problem solver. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Due to my customer service experience, I have learned to be patient and respectful while dealing with customer inquiries and complaints. I understand the importance of clear communication when it comes to establishing understanding and trust with customers. Additionally, my experience has prepared me to stay organized in a high-stress environment, prioritize tasks accordingly, and handle multiple issues simultaneously.

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Finally, my problem-solving skills have been refined over the past five years as I faced and overcame numerous challenges. I am well-versed in finding the most effective and efficient solutions to customer issues. I am confident that my communication, customer service, problem-solving, and organization skills can be an asset.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

El Pollo Loco
Riverdale, UT
10.2023 - 11.2023
  • I was a drive-thru cashier and prepared the beverages and sides to go.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintain a clean and organized workplace
  • Customer Satisfaction
  • Greet Customers Professionally
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Cashier/Sales Associate

TJ Maxx, TJX Companies
Riverdale , UT
04.2023 - 05.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed refunds for worn, damaged and broken merchandise.
  • Built relationships with customers to encourage repeat business.

Cashier/Customer Service

Burlington Stores
Ogden, UT
08.2022 - 01.2023
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Organized the checkout area to ensure all items were stocked properly.
  • Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
  • Followed company policies regarding payment methods, discounts, refunds.
  • Maintained store security by monitoring customers' activities within the store premises.
  • Stocked shelves when needed and kept the sales floor neat and organized.
  • Assisted other team members with their tasks as needed.
  • Adhered to company guidelines for dealing with difficult or irate customers.
  • Reported any suspicious activity or theft immediately to management.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Maintained clean, orderly and well-stocked register area.
  • Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Reported damaged items and incorrect pricing to supervisor.
  • Helped with purchases and signed customers up for rewards program.

Hostess

Costa Del Sol Mexican Restaurant
Ogden, UT
08.2020 - 07.2021
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Accurately recorded customer information into reservation system.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Handled cash payments and reconciled daily transactions accurately.
  • Resolved any customer complaints or issues quickly and professionally.
  • Provided excellent customer service by addressing customer needs promptly.
  • Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Completed closing duties by emptying trash and polishing silverware.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Took beverage orders and served drinks during peak meal times.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.

Waitress

Costa Del Sol Mexican Restaurant
Ogden, UT
08.2020 - 07.2021
  • Handled 40 tables daily
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Informed customers about specials, upselling additional food and drink items.
  • Stocked server areas with supplies before, during and after shifts.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.

Education

High school diploma -

Ogden High School
05.2023

Associate of Science - Medical Laboratory Technology

Weber State University
Ogden, UT

Skills

  • I am very patient, active listener and resilient
  • Menu Knowledge
  • Professional Appearance
  • Front of House Organization
  • Food Allergy Awareness
  • Reservation Management
  • Guest Relations
  • Serving Experience
  • Communication Skills
  • Restaurant Experience
  • Basic Math
  • Guest services
  • Cash handling
  • Computer skills
  • Returns Processing
  • Payment Processing
  • Cash Handling
  • Busser
  • Order Taking
  • Cleaning and Sanitizing
  • Retail Merchandising
  • Written and Verbal Communication
  • Customer Service Excellence
  • Merchandise Restocking
  • Host/hostess experience
  • Retail sales
  • POS Systems
  • Cash Register Operation
  • Customer Assistance
  • Customer Service
  • Food Service
  • Loyalty Program Promotion
  • Loss Prevention
  • Money Handling
  • Ordering and Stocking
  • Server Support
  • Reservations Management
  • Telephone Reception
  • Detail Oriented
  • Takeout Order Processing
  • Table Vacancy Management
  • Strong Interpersonal Skills
  • Menu Recommendations
  • Order Accuracy
  • Safe Food Handling
  • Table Bussing
  • Beverage Preparation
  • Special Dietary Requirements
  • Tableside Service
  • Supply Restocking
  • Handling Complaints
  • Complex Problem-Solving
  • Team Collaboration
  • Greeting Guests
  • Menu Presentation
  • Food Running
  • Food Inspection
  • Dining Customer Service
  • Food Safety Understanding
  • Table Setting Arrangements

Certification

Food Handler Certification

Languages

Spanish
Native/ Bilingual
Korean
Elementary

Affiliations

  • Cooking
  • Reading
  • Learning about new languages and cultures.

Timeline

Cashier

El Pollo Loco
10.2023 - 11.2023

Cashier/Sales Associate

TJ Maxx, TJX Companies
04.2023 - 05.2023

Cashier/Customer Service

Burlington Stores
08.2022 - 01.2023

Hostess

Costa Del Sol Mexican Restaurant
08.2020 - 07.2021

Waitress

Costa Del Sol Mexican Restaurant
08.2020 - 07.2021

High school diploma -

Ogden High School

Associate of Science - Medical Laboratory Technology

Weber State University

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Yaileen Garcia