Yailen Cala
Cape Coral
Summary
Dynamic professional with a proven track record at Ross Dress for Less, excelling in team leadership and customer engagement. Leveraged problem-solving and sales strategies to enhance store performance and foster a positive work culture. Skilled in mentoring and driving team success, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
2019
2019
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Cleaner
Happy Cleaning
02.2015 - 03.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Wedding Planner Assistant
Ale Salon
11.2010 - 01.2015
- Enhanced client satisfaction by providing exceptional wedding planning assistance and support.
- Assisted with day-of-event coordination, executing flawless ceremonies, receptions, and other festivities as planned.
- Streamlined communication between vendors and clients by effectively managing timelines and schedules.
- Collaborated with design team members on creating visually appealing event spaces, taking into account clients'' preferences and budget constraints.
- Managed inventory of event rentals, minimizing losses and ensuring availability for future events.
- Collaborated with lead wedding planners to create comprehensive event proposals and budgets, leading to increased bookings.
- Contributed to a positive work environment by maintaining a proactive attitude and strong organizational skills.
- Coordinated transportation logistics for guests and bridal parties, ensuring punctuality at all wedding-related events.
- Provided personalized attention to clients'' needs, fostering trust and loyalty towards the company''s services.
- Improved vendor relationships by facilitating clear communication and timely follow-ups throughout the planning process.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
Quality Control Inspector
Luz Producciones
04.2007 - 08.2010
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Teacher
School Ignacio Perez
09.2002 - 07.2006
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Increased parental involvement in students' education by organizing regular communication and events.
Education
Associate In Elementary Educacion - Teacher
Salvador Allende
La Habana 07.2001
Skills
- Problem-solving
- Customer service
- Customer service and engagement
- Store organization
- Team building and leadership
- Team management
- Employee scheduling
- Work Planning and Prioritization
- Mentoring and coaching
- Staff scheduling
- Sales strategies
Timeline
Cleaner
Happy Cleaning
02.2015 - 03.2018
Wedding Planner Assistant
Ale Salon
11.2010 - 01.2015
Quality Control Inspector
Luz Producciones
04.2007 - 08.2010
Teacher
School Ignacio Perez
09.2002 - 07.2006
Assistant Store Manager
Ross Dress for Less
Associate In Elementary Educacion - Teacher
Salvador Allende
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