Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yailin Estevez

North Lauderdale,FL

Summary

Highly motivated individual with desire to take on new challenges. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Nike Factory Store
02.2021 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Delivered energetic responses to customers in-store and by telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Customer Service Cashier

Broward Meat And Fish
09.2018 - 11.2020
  • Communicated with customers over the phone to address and resolve any questions or issues they encountered.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Professional demeanor
  • Fast learner
  • Versatile

Certification

Basic life support, March 2025- March 2027

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Sales Associate

Nike Factory Store
02.2021 - Current

Customer Service Cashier

Broward Meat And Fish
09.2018 - 11.2020

Associate of Arts -

Broward College

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Yailin Estevez