Yailin Licor
Miami,FL
Summary
Dynamic Office Manager and Real Estate Agent at La Playa Properties Group Inc, recognized for exceptional negotiation skills and strong organizational abilities. Successfully enhanced team productivity and client satisfaction through effective task delegation and proactive problem-solving. Developed comprehensive policies and maintained confidentiality, fostering a professional and compliant workplace culture.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
Work History
Office Manager
La Playa Properties Group Inc
06.2011 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Real Estate Agent
La Playa Properties Group Inc
09.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Presented purchase offers to sellers for consideration.
Leasing Administrator
Quanblue Property Management
09.2016 - 02.2018
- Provided support to property managers in handling tenant inquiries, coordinating maintenance requests, and resolving disputes effectively.
- Increased tenant renewal rates by maintaining open lines of communication and addressing their needs proactively throughout their tenancy period.
- Maintained a high level of industry knowledge by attending relevant training seminars and staying informed about market trends affecting the local rental market.
- Developed strong relationships with prospective tenants through timely communication and professional service during property showings.
Education
Southwest Miami Sr High
Miami, FLSkills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Client-oriented
- Administrative support
- Proficient in Microsoft office
- Rental management
Languages
English
Full Professional
Timeline
Real Estate Agent
La Playa Properties Group Inc
09.2022 - Current
Leasing Administrator
Quanblue Property Management
09.2016 - 02.2018
Office Manager
La Playa Properties Group Inc
06.2011 - Current
Southwest Miami Sr High
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