Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Yailin Meza Ruiz

Summary

Dynamic professional with a proven track record at Doubletree By Hilton, excelling in guest relations management and problem resolution. Skilled in Microsoft Office and effective communication, adept at enhancing customer satisfaction and streamlining operations. Demonstrated ability to lead projects and adapt to new challenges, driving continuous improvement and operational excellence. Hardworking and passionate job seeker with strong organizational skills eager ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Amazon

Warehouse Direct
07.2024 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Restaurant Hostess

Doubletree By Hilton
09.2023 - 05.2024
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.

Restaurant Hostess

Brother's Bar And Grill
09.2022 - 07.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.

Housekeeper

Self Employed
05.2021 - 07.2021
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Operated electronic backpack vacuums and floor sweepers.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Education

Associate of Arts - International Business

Community College of Aurora
Aurora, CO

Certificate - Emergency Medical

Community College of Aurora
Aurora, CO
12.2024

Skills

  • Microsoft Office
  • Problem Resolution
  • Conflict Resolution
  • Troubleshooting
  • Project Planning
  • Excellent Communication
  • Menu Memorization
  • Reservations Coordination
  • Guest Relations Management
  • Bar terminology
  • Sales and Marketing
  • Active Learning
  • Greeting guests
  • Cash Handling

Accomplishments

During Highschool, I demonstrated exceptional academic dedication by completing all required credits by the end of my junior year. As a result, I was to enroll in college courses during my senior year, with the entire year's tuition covered. Upon graduation, i was awarded a scholarship from Ascent, which funded an additional year of my college education. In total, i successfully secured funding for two years of college tuition through my hard work and academic achievements.

Languages

Spanish
Full Professional

Timeline

Amazon

Warehouse Direct
07.2024 - Current

Restaurant Hostess

Doubletree By Hilton
09.2023 - 05.2024

Restaurant Hostess

Brother's Bar And Grill
09.2022 - 07.2023

Housekeeper

Self Employed
05.2021 - 07.2021

Associate of Arts - International Business

Community College of Aurora

Certificate - Emergency Medical

Community College of Aurora
Yailin Meza Ruiz