Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yailin Sanchez

Howey-in-the-Hills,FL

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Assistant Manager Install Department.

Apple Air Conditioning & Heating
Clermont, FL
04.2023 - Current
  • Communicated regularly with customers to gain insights into their needs.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained accurate records of all invoices, payments, credits, and other transactions.
  • Created and maintained accurate records of permits, applications, and related documents.
  • Created monthly reports for senior management summarizing operational performance.
  • Updating information for builders in programs like Supply Pro.

Hotel Front Desk Receptionist

Westgate Blue Tree
Orlando, FL
05.2022 - 03.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Front Desk Manager

Iberostar Hotels & Resorts
Varadero, Cuba
02.2016 - 12.2021
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Assisted with training new staff members on front desk procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Processed employee time sheets, payroll information and other administrative documents.
  • Prepared monthly budgets for the front office department based on projected sales figures.

Customer Service Representative

Ocean El Patriarca
Varadero, Cuba, Cuba
09.2013 - 11.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Bachelor of Science -

University of Matanzas "Camilo Cienfuegos"
Matanzas
07-2013

Skills

  • Operations Management
  • Product and service knowledge
  • Employee Scheduling
  • Strategic Planning
  • Sales Reporting
  • Staff Supervision
  • Microsoft Office expertise
  • Team motivation
  • Graphic and Media Design
  • Customer Relations
  • Marketing knowledge

Languages

English
Full Professional
Spanish
Native/ Bilingual
French
Elementary

Timeline

Assistant Manager Install Department.

Apple Air Conditioning & Heating
04.2023 - Current

Hotel Front Desk Receptionist

Westgate Blue Tree
05.2022 - 03.2023

Front Desk Manager

Iberostar Hotels & Resorts
02.2016 - 12.2021

Customer Service Representative

Ocean El Patriarca
09.2013 - 11.2016

Bachelor of Science -

University of Matanzas "Camilo Cienfuegos"

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Yailin Sanchez