YAIMARA ARAQUE
St. Cloud,FL
Summary
Dynamic Materials Engineer and operations professional with a proven record in ready-mix concrete, dispatch logistics, commercial support, technical sales, plant operations, and QA/QC. Recognized for exceptional analytical and critical thinking skills, alongside a structured approach to problem-solving that enhances operational efficiency. Expertise in analyzing processes, customer behavior, logistics constraints, and identifying performance gaps to drive continuous improvement. Committed to leveraging insights to support informed decision-making and optimize execution across all facets of operations.
Overview
18
18
years of professional experience
Work History
Dispatcher - Ready Mix Concrete
CEMEX USA
USA
01.2024 - Current
- Coordinate logistics for five ready-mix concrete plants. Daily Average 1500 cubic yards. Working as a Team with 5 batcher.
- Monitor and improve operational KPIs including idle time, start time, end-of-day performance, and operational efficiency. In 6 month I improved the idle time by 30%, the end of the day 35% and the start of the day 20%.
- Support dispatch operations through proactive problem-solving, scheduling coordination, and service optimization. Making decisions for the most effective truck rotation. In a Totally dynamic environment.
Customer Service Representative - Ready Mix Concrete
CEMEX USA
USA
06.2021 - Current
- Team Leader, Digital System, Cemex Go-Order Now,
- Team Trainer. 6 TDP and 4 Crew Members.
- Team Leader driving the integration of the Space Coast Area.
- Handled high volume of interaction, while building trusted customer relationships. I managed aprox 20 customer exclusive. because they trusted me.
- Team process analyst to improve efficiency in order taking process.
Inside Sales
Kennedy Concrete
04.2025 - 10.2025
- Managed leads, quotes, and customer support for concrete and block products. More then 85% of opportunities sold, because the monitoring and prices strategy, according to the market,
- SAP & CRM, Contract Creation, Pricing. I Improved proper data feed in CRM, to track my performance and market behavior. With this data we made commercial decisions.
- Provided technical and commercial support for construction-related customer needs. I Increased the cash sales in 40%. I captured 3 new credit accounts.
- I worked with the manager for the the new job descriptions and the new business model.
Construction Specialist - Technical Marketing
C.A. Venezolana de Pinturas
Caracas, Venezuela
08.2016 - 10.2017
- Developed technical marketing initiatives through alliances with engineers’ and builders’ associations. New cement products line, (stucco, waterproofing, mortar, grouts.
- Provided on-site technical sales support and construction product consulting.
- Served as Masonry Certification Coach supporting contractor education initiatives. "Cuadrilla Maestra" Plan. More than 100 masonry with certification..
Sales Representative - Architectural Business
C.A. Venezolana de Pinturas
Caracas, Venezuela
03.2016 - 08.2016
- Managed technical sales of epoxy and polyurethane industrial coating systems. 30 accounts.
Quality Control Manager
Teixeira Duarte
Caracas, Venezuela
04.2015 - 03.2016
- Managed QA/QC activities for highway, bridge, tunnel, and high-performance concrete infrastructure projects. DOT.
- Prepared quality dossiers and coordinated approvals with project inspection teams.I served as a mediator between the project inspection and our company; I was able to help repair a deteriorated relationship with the inspector and reestablish communication channels and a good relationship.
Plant Manager
CEMEX Concrete
Caracas, Venezuela
02.2012 - 01.2015
- Managed commercial ready-mix concrete plant operations with average monthly production of approximately 8,000 yd³.
- Oversaw production, logistics coordination, customer service, and operations involving 20 assigned trucks.
- Awarded as the plant with the highest operating margin of the year.
Commercial Consultant / Account Manager
CEMEX Concrete
Caracas, Venezuela
11.2009 - 02.2012
- Provided pre- and post-sales support for ready-mix concrete customers. Technical and commercial-credit. Commercial and Highways projects. 8 important accounts.
- Price analysis-management, market trends, raw material fluctuations, territories, project size, margin optimization, fleet utilization.
- Sales Forecasting and volume projection, support capacity planning for plants and fleet operations.
- Business Intelligence & Reporting. Executive dashboards and performance reports, Operational KPIs.
Concrete Quality Control Laboratory Supervisor
CEMEX Concrete
Caracas, Venezuela
12.2007 - 10.2009
- Managed QA/QC testing plans following ASTM methods for concrete, aggregates, and chemical admixtures. ISO-9001 certified plant.
- Evaluate quarry process and aggregates for approval.
- Mix design development and compressive strength statistic analysis.
- We developed a highly specialized concrete for the Caracas Metro Company, establishing a strong relationship with the customer.
Education
Bachelor of Science - Materials Engineering
Universidad Simon Bolivar
Caracas-Venezuela04.2007
Skills
- Commercial & Operations Analysis
- Ready-Mix Concrete Operations
- Dispatch & Logistics Coordination
- KPI Improvement
- SAP / CRM Systems
- Technical Sales & Customer Support
- QA/QC Concrete Testing
- Process Improvement
- Plant Operations Leadership
- Microsoft Excel-PowerPoint
- Decision-making
- Data entry
- Attention to detail
- Results-driven and self motivated
- Fostering positive-collaboration team enviroment
Timeline
Inside Sales
Kennedy Concrete
04.2025 - 10.2025
Dispatcher - Ready Mix Concrete
CEMEX USA
01.2024 - Current
Customer Service Representative - Ready Mix Concrete
CEMEX USA
06.2021 - Current
Construction Specialist - Technical Marketing
C.A. Venezolana de Pinturas
08.2016 - 10.2017
Sales Representative - Architectural Business
C.A. Venezolana de Pinturas
03.2016 - 08.2016
Quality Control Manager
Teixeira Duarte
04.2015 - 03.2016
Plant Manager
CEMEX Concrete
02.2012 - 01.2015
Commercial Consultant / Account Manager
CEMEX Concrete
11.2009 - 02.2012
Concrete Quality Control Laboratory Supervisor
CEMEX Concrete
12.2007 - 10.2009
Bachelor of Science - Materials Engineering
Universidad Simon Bolivar