Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Manager
Building Maintenance Services, Inc.
Orlando, FL
04.2023 - Current
Monitored staff performance and addressed issues.
Coached, mentored and trained team members in order to improve their job performance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Provided leadership during times of organizational change or crisis situations.
Assigned tasks to associates to fit skill levels and maximize team performance.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Delegated work to staff, setting priorities and goals.
Manager
Street Transport Inc.
Orlando,, FL
05.2017 - 01.2023
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Oversaw inventory management activities including ordering supplies as needed.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Managed payroll for temporary, hourly and salaried employees.
Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
Maintained detailed records of all wage calculations and deductions.
Education
Bachelor of Arts - Business Administration
Universidad Central de Bayamon
Bayamon, PR
05-2004
Skills
Operations Management
Staff Development
Business Administration
Budget Control
Team Leadership
Complex Problem-Solving
References
References available upon request.
Timeline
Manager
Building Maintenance Services, Inc.
04.2023 - Current
Manager
Street Transport Inc.
05.2017 - 01.2023
Bachelor of Arts - Business Administration
Universidad Central de Bayamon
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