Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yainet Viera

Hernando,Florida

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

UHAUL CUSTOMER SERVICE REPRESENTATIVE

Uhaul Moving And Storage
Ocala, FL
02.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Sales Manager

Art Wrap LLC
Hernando, FL
07.2023 - Current
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Tracked monthly sales to generate reports for business development planning.
  • Resolved customer complaints regarding sales and service.
  • Prepared budgets and approved budget expenditures.

Customer Service Representative Manager

Cowboys Car Spa LLC
Hernando, FL
01.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Took special orders in person and over telephone, generating additional revenue every month.

Delivery Driver

DoorDash
Ocala, FL
09.2022 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Deli Clerk

Key Food Supermarket
Ocala, FL
04.2022 - 09.2022
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Operated cash register accurately and efficiently for customer transactions.
  • Assisted customers with selecting products from the deli case or menu board.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Provided accurate pricing information when requested by customers.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Responded to customer questions regarding product availability.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.

Deli Clerk

Publix
Miami, FL
03.2022 - 04.2022
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.
  • Operated cash register accurately and efficiently for customer transactions.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Provided accurate pricing information when requested by customers.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Maintained records such as inventory levels or sales figures.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Utilized point-of-sale system to process payments from customers.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Responded to customer questions regarding product availability.

Customer Service Representative

Burguer King
Miami, FL
03.2022 - 03.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

GED -

Juan Borrell
Cuba
04-2019

Some College (No Degree) - ESOL

Miami Dade College
Miami, FL

Some College (No Degree) - PROPERTY AND CASUALITY LICENSE

CENTRO LATINO DE CAPACITACION
MIAMI

Skills

  • Appointment Scheduling
  • Call Management
  • Complaint resolution
  • Paperwork Processing
  • Data Entry
  • Data Collection
  • Scheduling
  • Account updating
  • Retail sales customer service
  • Credit card payment processing
  • Customer Service
  • Document Control
  • Follow-up skills
  • Reading Comprehension
  • Executive management support
  • Microsoft Office Suite
  • Store maintenance
  • Positive and professional
  • Filing
  • Product Sales

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

  • 2-20 General Lines Insurance Licensing (Property and Casualty)

Timeline

UHAUL CUSTOMER SERVICE REPRESENTATIVE

Uhaul Moving And Storage
02.2024 - Current

Sales Manager

Art Wrap LLC
07.2023 - Current

Customer Service Representative Manager

Cowboys Car Spa LLC
01.2023 - Current

Delivery Driver

DoorDash
09.2022 - Current

Deli Clerk

Key Food Supermarket
04.2022 - 09.2022

Deli Clerk

Publix
03.2022 - 04.2022

Customer Service Representative

Burguer King
03.2022 - 03.2022

GED -

Juan Borrell

Some College (No Degree) - ESOL

Miami Dade College

Some College (No Degree) - PROPERTY AND CASUALITY LICENSE

CENTRO LATINO DE CAPACITACION

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Yainet Viera