Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Yainily Figueroa Espada

Kissimmee,FL

Summary

Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.

Overview

6
6
years of professional experience

Work History

Referral Coordinator

Florida Insitute Of Neurology
10.2023 - Current

Referral Coordinator.

Communication

  • Interpersonal skills: The ability to listen actively, empathize, and convey complex information clearly and compassionately.
  • Collaboration: The ability to work well with medical staff and insurance companies.
  • Customer service: The ability to provide excellent customer service.

Organizational

  • Attention to detail: The ability to maintain accurate patient records.
  • Tracking: The ability to track and analyze referral trends.
  • Scheduling: The ability to schedule patient appointments and follow-up procedures.

Experience

  • Referral coordination: The experience of coordinating patient referrals and ensuring communication between healthcare providers.
  • Case management: The experience of providing case and care management.

Other skills include proficiency in healthcare management software, proficiency in Microsoft Office Suite, the ability to handle confidential information, and the ability to work in a fast-paced environment.

  • Established strong relationships with external providers through regular updates and follow-ups.
  • Coordinated efforts with various departments to ensure seamless patient transitions between services.
  • Addressed referral discrepancies to minimize delays, enhancing overall patient care.
  • Managed multiple referral requests simultaneously to ensure timely processing and resolution.


Store Manager

Family Dollar
10.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Completed point of sale opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Assisted with hiring, training and mentoring new staff members
  • Approved regular payroll submissions for employees
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Supervised guests at front counter, answering questions regarding products

Assistant Manager

Family Dollar
12.2018 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

Education

High School Diploma -

Ramon J Davila
Coamo Puerto Rico
05-2008

Skills

  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Patient scheduling
  • Multi-line phone proficiency
  • Appointment scheduling
  • Follow-up coordination
  • Scheduling software
  • Physician authorizations
  • HIPAA regulations
  • Appointment reminders
  • Healthcare systems
  • Referring physician communication
  • Follow-up coordination
  • Appointment scheduling
  • Appointment reminders
  • Pre-authorizations
  • Referral tracking
  • Insurance precertification processes
  • Multi-line phone proficiency
  • Insurance verification
  • EClinicalWorks system
  • Strong communication and interpersonal skills
  • Proficiency in healthcare management software
  • Knowledge of medical terminology and procedures
  • Ability to manage and streamline referral processes
  • Proficiency in tracking and analyzing referral trends
  • Ability to collaborate effectively with medical staff and insurance companies
  • Exceptional customer service skills
  • Ability to maintain accurate patient records
  • Proficiency in scheduling and follow-up
  • Ability to handle insurance claims related to referrals
  • Strong problem-solving skills
  • Ability to implement standardized processes and workflows
  • Knowledge of healthcare insurance policies and procedures
  • Ability to work in a fast-paced environment
  • Attention to detail and accuracy
  • Ability to handle confidential information
  • Strong multitasking abilities
  • Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Referral Coordinator

Florida Insitute Of Neurology
10.2023 - Current

Store Manager

Family Dollar
10.2021 - Current

Assistant Manager

Family Dollar
12.2018 - 10.2021

High School Diploma -

Ramon J Davila
Yainily Figueroa Espada