Yainily Figueroa Espada

Referral Coordinator.

Communication

• Interpersonal skills: The ability to listen actively, empathize, and convey complex information clearly and compassionately.
• Collaboration: The ability to work well with medical staff and insurance companies.
• Customer service: The ability to provide excellent customer service.

Organizational

• Attention to detail: The ability to maintain accurate patient records.
• Tracking: The ability to track and analyze referral trends.
• Scheduling: The ability to schedule patient appointments and follow-up procedures.

Experience

• Referral coordination: The experience of coordinating patient referrals and ensuring communication between healthcare providers.
• Case management: The experience of providing case and care management.

Other skills include proficiency in healthcare management software, proficiency in Microsoft Office Suite, the ability to handle confidential information, and the ability to work in a fast-paced environment.

• Established strong relationships with external providers through regular updates and follow-ups.
• Coordinated efforts with various departments to ensure seamless patient transitions between services.
• Addressed referral discrepancies to minimize delays, enhancing overall patient care.
• Managed multiple referral requests simultaneously to ensure timely processing and resolution.

• Managed inventory control, cash control, and store opening and closing procedures
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Completed point of sale opening and closing procedures
• Rotated merchandise and displays to feature new products and promotions
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
• Assisted with hiring, training and mentoring new staff members
• Approved regular payroll submissions for employees
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Supervised guests at front counter, answering questions regarding products

• Supervised day-to-day operations to meet performance, quality and service expectations
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences