Yair Ruiz

As a Sales and Service Coordinator at Sephora, I enhance the client experience by welcoming everyone into the world of beauty, providing personalized recommendations, and creating a seamless shopping journey. In this role, I have expanded my skill set by learning how to drive key metrics, increase sales, and thrive in a high-traffic, fast-paced environment while maintaining exceptional service. I have also developed the ability to read a client’s basket to suggest complementary products, enhancing their overall experience. Additionally, I have gained expertise in peer development, coaching to metrics, and career growth, further strengthening my leadership and sales skills.

As a Sales and Service Coordinator at Steve Madden, I seamlessly transitioned into this role by applying the skills I developed as a Shoe Stylist, allowing me to elevate the client experience with personalized service and expert styling. In this enhanced position, I strengthened my ability to drive key metrics while also expanding my knowledge of store operations, including opening and closing procedures. By balancing exceptional customer engagement with operational efficiency, I contributed to both sales growth and a well-run store environment.

As a Shoe Stylist at Steve Madden, I assisted clients in finding footwear that suited their daily needs while enhancing their shopping experience through expert styling advice and thoughtful add-on recommendations. I provided compassionate customer service, leveraging my fashion knowledge to create stylish, functional looks that matched each customer’s unique style until moving onto my next role.

Top Credit Card Performance – I Achieved the best credit card performance in the district, demonstrating strong sales and customer engagement skills.

• Jewelry Coordinator Role – I was Promoted to Jewelry Coordinator, showcasing leadership, product knowledge, and merchandising abilities.

• Seasonal to Part-Time Advancement - I Earned a permanent position while balancing school, highlighting reliability, flexibility, and strong work ethic.