Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yaire Lora

Bronx,NY

Summary

Experienced clerical professional with a welcoming attitude and several years of experience in the industry office setting. Skilled in customer and teammate assistance, maintaining a positive and upbeat demeanor while greeting and interacting with customers, answering calls, and completing tasks. Highly accurate in entering information into software systems and adept at organizing filing systems. Experienced in supervising teams, successfully leading members to complete jobs on time. Responsibilities include task assignment, employee training, feedback provision, conflict mediation, and implementation of company procedures. Excellent communication and listening skills enable me to provide leadership and vision that drive teams to meet their goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Spa Receptionist

Rejuvae Spa NYC
09.2023 - Current
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Handled payments and processed credit card transactions.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.

Front Desk Medical Receptionist

Mount Sinai Queens
03.2020 - 08.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.

SITE SUPERVISOR

WD Mechanical LLC
10.2021 - 05.2022
  • Monitors all construction activities to maintain compliance with existing or new environmental, occupational health, and construction and workplace safety regulations
  • Respond to emergency safety issues
  • Confirm that all state safety and health regulations are being followed
  • Conducted quality control inspections, including preparatory, Initial, follow up, special, re-mote, prel-final, and final
  • Payroll
  • Walk around work site with project manager to point out any safety issue and to inspect contractors work
  • Create proposals and invoices for company projects
  • Attend weekly project planning meetings
  • Provided company leadership and direction as it relates to all areas of safety and training
  • Conduct on-site safety inspections and reviews.

Office Assistant Specialist

Bruckner Plumbing & Heating Company
07.2017 - 11.2020
  • Developed correspondence letters, memos, and emails.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced errors in financial reporting by diligently reviewing documents before submission.
  • Enhanced interdepartmental communication through effective coordination of meetings, conferences, and other collaborative efforts.
  • Accelerated response times for phone calls, emails, and other communications by prioritizing requests based on urgency.
  • Maintained strict confidentiality with sensitive information while handling various administrative tasks such as document preparation and data entry.
  • Supported the hiring process with the preparation of job descriptions, interview scheduling, and onboarding logistics for new employees.

Education

Associate Of Business Administration - Business Administration And Management

Borough of Manhattan Community College of The City University of New York
New York, NY

High School Diploma -

Mott Haven Community Highschool
The Bronx, NY
12.2019

Skills

  • Knowledge of OSHA Standards
  • Site inspection experience
  • Eye for detail
  • Supervising skills
  • MS office proficiency
  • On site construction skills
  • Basic First Aid/CPR
  • Leadership Ability
  • Problem Solving
  • Communication
  • Team work
  • Coordination
  • Critical thinking
  • Strong Organization
  • Patience and composure
  • Punctual and Reliable

Certification

  • New York Safety And Training Inc, Osha 30, 04/01/22
  • New York Safety And Training Inc, 10 hr SST, 04/01/22
  • Red across Salvation, CPR/FIRST AID, 02/01/20

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Spa Receptionist

Rejuvae Spa NYC
09.2023 - Current

SITE SUPERVISOR

WD Mechanical LLC
10.2021 - 05.2022

Front Desk Medical Receptionist

Mount Sinai Queens
03.2020 - 08.2023

Office Assistant Specialist

Bruckner Plumbing & Heating Company
07.2017 - 11.2020

Associate Of Business Administration - Business Administration And Management

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Mott Haven Community Highschool

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