Yair Ezequiel Rios Juarez
Garner,NC
Summary
Hardworking and passionate job seeker with a strong and eager mindset to secure a high entry-level position. Ready to help the team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, good time management and problem-solving skills. To be available between the time he is given to work and succeed at his personal goals also.
Overview
3
3
years of professional experience
Work History
Grill Cook/Cashier
Sodexo
01.2024 - Current
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Associate
Walmart
06.2023 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Crew Trainer
Hardees Resturant
05.2022 - 05.2024
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Call Center Agent
Teleperformance
12.2021 - 03.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Education
High School Diploma -
Cobaej Plantel 11
Guadalajara Jalisco, Mexico07.2021
Skills
- Food Preparation and Safety
- Customer Needs Assessment
- Proper Storage Procedures
- Menu Inquiries
- Ordering Procedures
- Preparing Food Items
- Work Area Maintenance
- Cleaning and Sanitizing
- Proper Waste Disposal
- Stocking and Replenishing
- Food Sales and Promotion
- Rotation Procedures
- Equipment Safety
- Portioning
- Kitchen Sanitation
- Fryer Operation
- Equipment Maintenance
- New Hire Training
- Food Preparation
- Ingredient Preparation
- Customer Service
- Cleaning and organization
- Cash Handling
- Customer Assistance
- Drawer balancing
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Grill Cook/Cashier
Sodexo
01.2024 - Current
Associate
Walmart
06.2023 - Current
Crew Trainer
Hardees Resturant
05.2022 - 05.2024
Call Center Agent
Teleperformance
12.2021 - 03.2022
High School Diploma -
Cobaej Plantel 11
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