Yairy Matos
Boston,Massachusetts
Summary
Bilingual (Spanish/English) and dedicated professional with a strong background in customer service, claims adjustment, and accounting. Proven ability to excel in fast-paced environments, deliver exceptional customer service, and achieve measurable results. Strong communication and problem-solving skills with a focus on efficiency and
accuracy.
Overview
2
2
years of professional experience
Work History
Receptionist
H&r Block
01.2024 - 03.2024
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
Claim Adjuster
SaviLinx
01.2023 - 10.2023
- Effectively resolved high volume of inbound calls from members with an average call length of 15 minutes, consistently meeting or exceeding department quality and productivity goals.
- Maintained an accuracy rate of 98% while processing an average of 50 claims per day, exceeding company standards.
- Achieved 90% resolution rate for complex claims, demonstrating strong problem-solving skills.
- Consistently maintained client satisfaction rating of 95% through effective communication and timely claim resolution.
Accounting Assistant
Related Beal
01.2022 - 07.2022
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Successfully reconciled vendor statements for eight properties, reducing outstanding vendor issues by 15% through meticulous attention to detail and improving vendor relationships.
- Managed data entry using Microsoft Excel with 99.5% accuracy rate, resulting in streamlined financial operations and efficient reporting.
Education
Bachelor of Arts - Accounting And Business Management
Northeastern University
Boston, MASkills
- Tech-Savvy
- Proficient in Microsoft Office, including Excel and Word
- Excellent data entry skills with keen eye for accuracy
- Strong organizational skills and attention to detail
- Ability to multitask and efficiently manage time
- Effective verbal and written communication
Timeline
Receptionist
H&r Block
01.2024 - 03.2024
Claim Adjuster
SaviLinx
01.2023 - 10.2023
Accounting Assistant
Related Beal
01.2022 - 07.2022
Bachelor of Arts - Accounting And Business Management
Northeastern University
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