Yaisleen Angulo

• Coordinated delivery services of specialty medications to patients' homes or other designated locations.
• Maintained patient confidentiality according to HIPAA regulations.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Complete pharmaceutical calculations diligently ensuring accurate dosages.
• Participated in training programs designed to increase knowledge base of pharmacy regulations.
• Researched and resolved prior authorization issues with third party payers as needed.
• Managed customer inquiries regarding prescription status or insurance coverage issues.
• Processed orders from physicians' offices via telephone, fax or electronic means.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Assisted in training new employees on pharmacy procedures.
• Organized work areas so that everything was easily accessible when needed.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

• Prepared educational materials, such as handouts, manuals and presentations, to facilitate learning in the classroom setting.
• Developed and implemented training programs for pharmacy staff to ensure compliance with industry standards.
• Provided individualized coaching and mentoring sessions to pharmacy staff members.
• Developed strategies for improving the overall quality of patient care through enhanced training initiatives.
• Coordinated with other departments within the organization to ensure that all pharmacy personnel are trained according to current regulations.

Senior Pharmacy Technician

• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Ordered drugs from wholesalers when necessary for restocking purposes.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Compiled customer demographic, allergy and medical history background.
• Managed daily operations including stocking shelves, answering phones and providing customer service.