Summary
Overview
Work History
Education
Skills
Timeline
Manager

Yaisten Diaz

DeLand,FL

Summary

Dynamic leader with a proven track record at Employer, excelling in operations management and team leadership. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in strategic planning and workforce management, I fostered partnerships and led a seamless transition to remote work, driving market expansion and brand recognition.

Overview

7
7
years of professional experience

Work History

Manager

Employer
01.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

Manager

Employer
10.2021 - 08.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Manager

Employer
02.2019 - 04.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.

Crew Member

Employer
06.2017 - 01.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.

Education

Diploma -

Deland High School
Deland, FL
05.2019

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Performance Management
  • Staff Development
  • Schedule Preparation
  • Sales management
  • Workforce Management

Timeline

Manager

Employer
01.2023 - Current

Manager

Employer
10.2021 - 08.2022

Manager

Employer
02.2019 - 04.2020

Crew Member

Employer
06.2017 - 01.2019

Diploma -

Deland High School

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Yaisten Diaz