Yajahira Enriquez
Goshen,USA
Summary
I am a dedicated professional with excellent interpersonal and communication skills. Eager to learn and grow within a member-focused environment, focus on understanding member needs and efficiently resolving inquiries. I'm confident in problem-solving and customer service abilities and am ready to contribute effectively to the team in the desired position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Consultant I
Interra Credit Union
09.2024 - Current
- Provided excellent customer service to members and potential members
- Processed deposits, withdrawals, transfers and loan payments
- Communicated with members regarding account information, transactions and inquiries
- Explained the features of various products and services available to members
- Resolved member complaints in a timely manner
- Educated members on the benefits of using online banking tools
- Offered guidance on how to best use credit union services to meet their financial needs
Computer Operator
Mid-States Supply Company Inc
08.2023 - 09.2023
- Installed, configured and maintained computer hardware and software systems
- Monitored system performance, analyzed problems and provided solutions to technical issues
- Assisted users with setting up their workstations, printers, scanners and other peripherals
- Created detailed reports on system usage, performance metrics and other related data points
- Managed email accounts by creating aliases, forwarding emails or resetting passwords
- Willing to put time and effort into tasks and duties
- Value integrity when it comes to doing the right thing
- Time managed and disciplined in any workplace
- Great at delivering communicative customer service and willing to contribute to company success
Online Personal Shopper
Walmart
04.2022 - 08.2023
- Greet customers, and provide excellent customer service
- Provide detailed product information to customers
- Assisted in selecting items according to customer preferences
- Created personalized shopping experiences for each customer
- Maintained accurate records of orders, returns, exchanges and payments
Education
High School Degree -
Goshen High School
Goshen, IN06-2023
Skills
- Multitasking
- Problem-solving abilities
- Attendance oversight
- Customer feedback
- Customer Satisfaction
- Teamwork
- Calm under pressure
- Time Management
- Attention to Detail
- Strong work ethic and integrity
- Customer service
- Membership processing
Accomplishments
- Completed Army Basic Training
- Received my automated logistic specialist certificate
Certification
- Logistics
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Member Consultant I
Interra Credit Union
09.2024 - Current
Computer Operator
Mid-States Supply Company Inc
08.2023 - 09.2023
Online Personal Shopper
Walmart
04.2022 - 08.2023
High School Degree -
Goshen High School
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