Yajahira Valdez

Sales Manager with a proven record of surpassing revenue targets and leading high-performing teams. Adept at developing and executing strategic sales plans to drive business growth and maximize profitability. Skilled in building strong client relationships, identifying opportunities, and negotiating successful deals. Exceptional leadership abilities, inspiring and motivating sales teams to achieve exceptional results. Excellent communication and collaboration skills, fostering positive working relationships with stakeholders at all levels. Seeking a challenging managerial role to leverage my expertise in sales management and drive organizational success.

• Prepared weekly and monthly reports on sales performance against targets.
• Created and managed relationships with key customers.
• Supervised a team of sales representatives within the assigned territory.
• Trained team members on customer service strategies and techniques.
• Developed and implemented sales plans to achieve regional goals.
• Engaged in cold calling activities to generate leads for potential new customers.
• Resolved customer complaints promptly by providing accurate information about products or services.
• Presented products and services to prospective customers.
• Led, coached and developed employees to achieve sales goals.
• Identified areas of improvement for customer service strategies.
• Developed incentive programs aimed at increasing sales volume in the territory.
• Analyzed customer feedback to identify potential opportunities for increasing sales.
• Trained staff members on effective sales techniques, boosting individual and group goal attainment.
• Led team meetings to ensure effective communication among all members of the sales team.
• Analyzed potential sales opportunities and call plan.
• Participated in trade shows, conferences, seminars, and other events to promote products or services.
• Expedited resolutions to correct customer problems and complaints.
• Guided sales employees in improving presentations, negotiating skills and customer service strategies.
• Developed sales plans designed to achieve revenue targets and business objectives.
• Consulted with customers to gain feedback and improve deliveries.
• Developed and coordinated group training classes in alignment with company sales objectives.
• Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Resolved customer complaints regarding sales and service.
• Supported sales team members to drive growth and development.
• Coached, developed and motivated team to achieve revenue goals.

Contact: Richard Villa 915.525.0730

My main duties included visiting the homes or businesses to perform an energy audit, analyze the client's current energy usage, and determine ways for the owners to make their building/home more energy-efficient

• Generated project proposals and quotes for customers
• Closed contracts at client homes or via zoom
• Confidently discuss options and close contracts
• Identified energy saving opportunities for clients and recommended suitable solutions.
• Provided regular status updates to management regarding project timelines, deliverables.
• Provided energy efficiency advice to customers in person and over the phone.
• Analyzed customer utility bills and identified cost-saving measures such as installing more efficient lighting systems or HVAC upgrades.
• Educated clients about the benefits of implementing green technology into their homes or businesses.
• Maintained accurate records of all customer interactions including notes from meetings and site visits.
• Ensured compliance with all relevant safety protocols when conducting onsite inspections or installations.
• Prepared detailed estimates for potential projects based on customer requirements.
• Created reports detailing findings from energy assessments and proposed recommendations for improvement.
• Collaborated with other departments in order to effectively meet customer needs.
• Responded to incoming program emails and telephone inquiries.
• Oversaw accounts for changes in customer needs with respect to energy.
• Explained marketing and environmental benefits of purchasing renewable energy and differentiated products against traditional energy offerings.
• Protected proprietary and confidential information to ensure client and company privacy.
• Participated in training and other industry events.
• Tracked policy changes and researched market trends.
• Traveled in assigned service territory to meet client needs.
• Educated customers in strategies for improving energy efficiency and cutting costs.
• Contact: Ricahrd Villa 915-525-0730

As a Project Coordinator, I was responsible for overseeing all aspects of project management. This included obtaining the necessary permits and ensuring that the project passed inspection, enabling the smooth operation of the system. I prioritized customer satisfaction by addressing their needs, answering questions, and ensuring that expectations were met.

• Provide friendly and professional customer support as primary customer advocate
• Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
• Coordinated with department leads to identify and outline solutions to client-specified challenges.
• Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
• Liaised with project managers to evaluate project scope and define milestones and deadlines.
• Managed communication channels between various teams involved in the execution of complex projects.
• Established and maintained quality performance metrics to meet objectives.
• Assisted project manager in drafting schedules and related documentation.
• Troubleshot and resolved non-technical issues using support documentation and training.
• Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
• Assessed customer feedback in order to continuously improve service delivery processes or procedures.
• Produced status reports for customers and senior management.
• Used control tools to update and monitor project schedules.
• Identified project needs by reviewing project objectives and schedules.
• Produced thorough, accurate and timely reports of project activities.
• Conferred with project personnel to identify and resolve problems.
• Submitted project deliverables to clients, consistently adhering to quality standards.
• Ensure timely achievement of permission to operate
• Update project management software with appropriate status
• Ensuring timely collection of supporting documents
• Generated weekly, monthly, quarterly reports summarizing key performance indicators.
• Provided direction, guidance and support to team members throughout the duration of projects.
• Assessed, monitored and reported on work progression.

Contact: Richard Villa 915.525.0730

Promoted and sold Tesla's cutting-edge energy products, including solar panels, Powerwalls, and other sustainable energy solutions.

• Educated customers on the advantages of clean energy and conducted comprehensive energy assessments to provide personalized recommendations. -
• Built strong relationships with customers, addressing inquiries, and guiding them through the sales process.
• Demonstrated expertise in renewable energy and effectively communicated the benefits of Tesla's products.
• Contributed to the clean energy revolution by driving sales and advocating for sustainable solutions.
• Developed proposals outlining expected outcomes, costs, and timelines for projects.
• Conducted surveys and analyzed data from the field to inform project design.
• Provided technical assistance when troubleshooting operational issues encountered in the field.
• Performed site visits to assess existing conditions at proposed project locations.
• Advised clients on best practices related to renewable energy system operations.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Communicated effectively with clientele to maintain customer satisfaction and loyalty.
• Learned customer needs and desires to suggest specific product options.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Increased repeat business using great customer service, problem-solving and conflict resolution skills.
• Made recommendations to customers to promote brand effectiveness and product benefits.
• Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
• Negotiated and closed deals with minimal oversight.

Contact: Muhamed Abdel-Hack 505.450.4004

The Personal Banker is accountable for several duties related to operational activities at financial institutions Some of these responsibilities include processing new financial accounts, existing financial transactions, assisting and advising customers on financial services, cross-selling bank or financial institution services to customers and more

• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Provided customer service to clients, including answering questions and resolving issues.
• Educated customers on variety of retail products and digital solutions, enhancing customer experience.
• Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Conducted account openings and closings for clients.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Followed operational standards, promoting security, risk management and compliance.
• Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
• Assisted and advised customers on using online and mobile banking systems.
• Cross-sold banking products such as credit cards, loans and investments.
• Identified potential fraud risks on accounts and reported suspicious activities to management.
• Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
• Greeted customers upon entering the bank and directed them to appropriate personnel or services.
• Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
• Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
• Processed loan applications according to established guidelines.
• Participated in training sessions regarding new banking products or services.
• Recognized opportunities for cross-selling additional banking products or services.
• Maintained position of trust and responsibility by keeping customer business confidential.
• Reviewed existing accounts for accuracy of information and compliance with regulations.
• Maintained accurate records of all transactions conducted throughout the day.
• Researched customer inquiries and reported findings in a timely manner.
• Executed wire transfers of funds in compliance with banking best practices.
• Examined checks for endorsements to verify legality of documents.

Contact: Nathan Duran 800.903.7490