Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yajahira Wendy Vera Hernandez

Eagle Mountain,UTAH

Summary

Motivated and organized problem solver with over 16 years of experience. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Village Bakery Cafe
Pleasant Grove, UT
03.2023 - Current
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Completed inventory audits to identify losses and project demand.
  • Communicated regularly with customers to gain insights into their needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Delegated work to staff, setting priorities and goals.

Shift Leader

Zao
Saratoga Springs, UT
02.2019 - Current
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Efficiently handled payment methods during peak hours while providing excellent customer service
  • Delegated tasks for each member according to business needs
  • Operated drive-thru services including taking orders, handling payments and delivering food in a prompt yet friendly manner
  • Ensure all food preparation is taken care of for the next day

Shift Manager

Arby's Restaurant
Salt Lake City, UT
08.2003 - 08.2014
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Kept track of supplies used in the kitchen to ensure restocking when necessary.
  • Monitored dining area to ensure tables are cleared promptly after guests leave.
  • Maintained work area and kept cash drawer organized.

Education

High School Diploma -

Granger High School
West Valley City, UT
06-2008

Skills

  • Employee Scheduling
  • Product and Service Knowledge
  • Money Handling
  • Customer Relations
  • Schedule Oversight
  • Bilingual

References

References available upon request.

Timeline

Assistant Manager

Village Bakery Cafe
03.2023 - Current

Shift Leader

Zao
02.2019 - Current

Shift Manager

Arby's Restaurant
08.2003 - 08.2014

High School Diploma -

Granger High School

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Yajahira Wendy Vera Hernandez