YAJAILA TREJO
New Caney,TX
Summary
Dedicated healthcare professional with 11 years of comprehensive
experience in medical settings. Offers a unique blend of administrative
expertise and hands-on patient care skills. Total of 6 years as a medical
front desk receptionist, managing patient schedules, insurance
verification, and maintaining a welcoming atmosphere in a fast-paced
healthcare environments. Complimented with 5 years as a certified
medical assistant, proficient in vital signs, phlebotomy, and assisting with
minor procedures
Overview
12
12
years of professional experience
Work History
LEAD PATIENT CARE COORDINTOR
CCRM HOUSTON
10.2019 - Current
- Managed a team of 11 people
- Place and approve orders for the clinic
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Help organize events for the clinic
- Work closely with the director in establishing new roles in the facility
- Knowledgeable in the hiring process
- Defined testing protocols, quality assurance initiatives, and clinic policies and procedures.
- Delivered excellent patient experiences and direct care.
- Provided support and guidance to patients and families to navigate healthcare systems.
SURGICAL NURSE ASSISTANT
CCRM HOUSTON
10.2019 - Current
- Assist charge nurse in surgical center, including preoperative care, post-operative care in the PACU
- Monitor patient vital signs including blood pressure, temperature, heart rate, height, and weight
- Scrub and assist the physician during surgical procedures; egg retrieval, hysteroscopy, embryo transfer, paracentesis, and cyst aspiration
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated medical information and discharge instructions to patients.
- Handles and processes surgical specimens according to established policies and procedures
- Documented procedure plans, surgery notes, and progress updates to facilitate communication among healthcare providers.
- Collect and properly dispose of waste and biohazardous materials
- Ensure adequate inventory of supplies and order as needed
- Created a warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Trained new hires.
- Assisted families by answering questions, supplying general information, and providing frequent updates on patient progress.
- Maintained a sterile surgical environment and secured confidential data to protect patients' health and privacy.
- Developed and executed daily goals and care plans.
- Evaluated patients to detect contraindications before anesthesia or scheduled surgery.
PATIENT AFFAIRS COORDINATOR II
HOUSTON METHODIST UROLOGY ASSOCIATES
02.2016 - 09.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Monitored front areas so that questions could be promptly addressed.
- Communicated between doctors and other assistants
- Provided quality coordination services to one of the busiest medical offices in the area
- Worked collaboratively with all team members to ensure all administrative tasks were handled properly
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Collected copays and payments
- Managed multi-line phone system and pleasantly greeted patients.
- Enter chargers and/or process billing.
- Managed company schedule to coordinate calendar and arrange travel.
- Checked patient insurance, demographics, and health history to keep information current.
- Managed office bookkeeping with insurance billing and patient payments.
FRONT OFFICE
CYFAIR PEDIATRICS
10.2015 - 02.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called patients with normal labs
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Trained new staff on current, correct insurance verification procedures.
- Answered phone calls and messages for medical facilities, scheduling appointments, and handling patient inquiries.
- Managed office schedule/phones including visits by various medical representatives
- Filing insurance claims and calling for pre-authorization.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Taught patients about medications, procedures, and care plan instructions.
SURGERY SCHEDULER
CYPRESS OBGYN
- 10.2015
- Effectively managed a high-volume of communication between providers and patient
- Acted as a liaison between insurance providers, patients and other internal members
- Maintained knowledge of many procedures and services offered
- Filed healthcare claims and organized paperwork for office.
SALES REPRESENTATIVE
T-MOBILE
06.2012 - 12.2013
- Resolved customer inquiries via phone and email, consistently achieving targets
- Responsible for all department ordering/receiving
- Balanced receipts with daily register tapes; reported weekly and monthly sales totals to management.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
WAITRESS/HOSTESS
BUFFALO WILD WINGS
06.2012 - 12.2013
- Escorted customers to their tables
- Checked on customers to make sure they enjoy their time at the restaurant
- Ensured correct and quick delivery of orders
- Inspected dishes and utensils for cleanliness.
- Presented menus, explained menu items, and made recommendations along with assisting guests with particular food allergies and preferences to select items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
BLS -
AMERICAN RED CROSS
Clinical Medical Assistant -
PCT
6a9a600efae5aaeb -
National Phelbotomy Certificate
HIGH SCHOOL DIPLOMA -
KLEIN FOREST HIGHSCHOOL
06.2011
Skills
- Fluent in Spanish
- Proficient in Medical Terminology
- Data Entry
- Proficient in Epic/Athena/Centricity
- New Hire Training
- Patient Care Coordination
- Medical Instrument Sterilization
- Creative Problem-Solving
- Organizational Skills
- Patient Education
- Medical Records Management
- Scheduling Coordination
- Insurance Verification
- Inventory Management
References
- Luisa Soltero, 832-326-5389
- Jennifer Madison, 832-406-9639
- Irene Juvinall, 713-898-5850
Timeline
LEAD PATIENT CARE COORDINTOR
CCRM HOUSTON
10.2019 - Current
SURGICAL NURSE ASSISTANT
CCRM HOUSTON
10.2019 - Current
PATIENT AFFAIRS COORDINATOR II
HOUSTON METHODIST UROLOGY ASSOCIATES
02.2016 - 09.2019
FRONT OFFICE
CYFAIR PEDIATRICS
10.2015 - 02.2016
SALES REPRESENTATIVE
T-MOBILE
06.2012 - 12.2013
WAITRESS/HOSTESS
BUFFALO WILD WINGS
06.2012 - 12.2013
SURGERY SCHEDULER
CYPRESS OBGYN
- 10.2015
BLS -
AMERICAN RED CROSS
Clinical Medical Assistant -
PCT
6a9a600efae5aaeb -
National Phelbotomy Certificate
HIGH SCHOOL DIPLOMA -
KLEIN FOREST HIGHSCHOOL
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