Yajaira Alcala
Pacoima,CA
Summary
Dynamic Office Manager with a proven track record at Prime Care Medical, excelling in customer service and organizational skills. Successfully developed innovative marketing strategies, enhancing patient engagement while ensuring compliance with regulations. Recognized for reliability and problem-solving aptitude, fostering a well-organized and efficient workplace culture.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Office Manager
Prime Care Medical
08.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Assisted with regulatory issues such as compliance.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
Stow Associate
Amazon
09.2023 - 02.2025
- Contributed to the overall success of the warehouse team by consistently meeting or exceeding performance goals and fostering a positive work environment through reliable attendance and teamwork.
- Achieved high levels of accuracy while stowing products through meticulous attention to detail during labeling procedures.
- Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
- Assisted with periodic inventory audits, ensuring accurate record-keeping and helping to identify areas for improvement in warehouse operations.
- Pallet jacks and other equipment to move materials.
- Moved furniture and boxes using utility dolly and truck ramp.
Office Manager
Managed Care Rehab
11.2006 - 08.2021
- Completed bi-weekly payroll for 10 employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
High School Diploma -
Albert Einstein High School
North Hills, CA06-2001
Skills
- Customer service
- Mail handling
- Organizational skills
- Office administration
- Scheduling
- Office management
- Billing
- Inventory control
- Report writing
- Multitasking Abilities
- Reliability
- Problem-solving aptitude
- Scheduling and calendar management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Stow Associate
Amazon
09.2023 - 02.2025
Office Manager
Prime Care Medical
08.2021 - Current
Office Manager
Managed Care Rehab
11.2006 - 08.2021
High School Diploma -
Albert Einstein High School
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