Resourceful Office Manager with more than 10 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
24
24
years of professional experience
Work History
Office Manager
ADESS-VICE-PRESIDENT OF DOMINICAN REPUBLIC
Santiago De Los Caballeros , Dominican Republic
02.2005 - 11.2021
Driven Certificated Public Accountant in Dominican Republic, with more than 15 years of experience specializations. Advanced knowledge of accepted accounting principles and practices. Foster transparency underspending and ownership and financial reports and operational metrics across organizations. Thoroug Undestanding of applicable laws, regulation in dominican republic, public fince and external reporting.
Developed and implemented office policies and procedures.
Automated office operations for managing client correspondence, payment schedules and data communications.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Ordered supplies and equipment to maintain adequate inventory levels.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Administered payroll and maintained proper documentation of employee personnel.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Processed payroll accurately ensuring all employees were paid on time.
Organized company events including holiday parties, team building activities .
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Supervised staff members, organized schedules and delegated tasks.
Reviewed files and records to obtain information and respond to requests.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Managed, scheduled and coordinated office functions and activities for employees.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Reviewed completed work to verify consistency, quality and conformance.
Delegated work to staff, setting priorities and goals.
MPV, Lawyers Office
SECRETARY Bright Spot
Santiago De Los Caballeros , Domincan Republic
01.1998 - 12.2004
Secretary and office assistant and in the administrative area, with experience in optimal customer service, both via telephone and in person, file files, handling emails, handling receiving and sending correspondence to clients, in charge of petty cash, and payments from clients and employees, management of attorneys' agendas, responsible for verifying commercial transactions between client and office, payments to employees.
Filed clients' legal documents in relevant courts for processing.
Maintained files and organized case materials in accordance with office procedures.
Participated in client interviews, observed questioning process and documented information.
Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
Processed payments from clients or opposing parties promptly upon receipt.
Delivered subpoenas and coordinated law office activities.
Prepared correspondence related to client matters including letters and memos.
Booked travel arrangements for firm attorneys and support staff.
Handled telephone calls, meeting plans and conference organization requirements.
Provided administrative support to boost firm's document production and legal correspondence.
Redacted confidential information from legal documents on case-by-case basis.
Managed calendars to ensure timely completion of deadlines imposed by courts or clients.
Organized and executed court calendar with daily cases and supervisor meetings.
Education
Bachelor of Science - PUBLIC ACCOUNTANT
UNIVERDIDAD TECNOLOGICA DE SANTIAGO (UTESA)
Santiago De Los Caballeros
04-2006
Skills
Staff Hiring
Billing
Operations Management
Contract Administration
Office Management
Customer Service
Employee Supervision
Administrative Support
Data Entry
Expense Reporting
Accomplishments
Recognition for being employee of the year, between 2011 and 2021
Recognition for dedication, discipline and performance in my work during 2011-202.
Languages
Spanish
Professional
English
Elementary
Carmen Allen 240-467-8677
References available upon request.
Timeline
Office Manager
ADESS-VICE-PRESIDENT OF DOMINICAN REPUBLIC
02.2005 - 11.2021
MPV, Lawyers Office
SECRETARY Bright Spot
01.1998 - 12.2004
Bachelor of Science - PUBLIC ACCOUNTANT
UNIVERDIDAD TECNOLOGICA DE SANTIAGO (UTESA)
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